THERAPEUTIC LEARNING CENTER, LLC
Therapeutic Learning Center Programs Policies
Welcome to Therapeutic Learning Center’s Therapeutic Day Programs! We are looking forward to a developmentally supportive, enriching and fun experience with your children. It is our philosophy at Therapeutic Learning Center that childhood should be a time full of fun, warmth, security, sharing, exploring, and discovery. Our goal is to provide a therapeutic atmosphere that encourages social, emotional, physical, and intellectual growth and development of the child.
WHAT TO EXPECT:
The children will be split into groups of 5 or less based on age and function, led by a therapy tech and supervised by one of our occupational or speech therapists.
Your child will participate in several therapy based groups challenging fine motor, gross motor, and social skills with different activities and games.
Feedback will occur verbally at the end of each day and electronically on Brightwheel.
ON THE FIRST DAY, PLEASE BRING AND LABEL EACH ITEM:
-A backpack or bag with your child’s name
-One complete change of clothes (shirt, shorts, socks, underwear) in a Ziploc bag
-Water bottle of your choice with name on it.
-Any diapering supplies including diapers and wipes.
-A daily nut-free lunch and snack with a meal that does not require heating or extensive preparation.
-Please bring one security item (lovie or blanket). Please avoid toys in their bags as they may get lost.
-A labeled nap mat and blanket.
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DROP OFF/PICK UP INSTRUCTIONS
For arrival, please park in front of the building and walk your child into our front office. Our staff will greet you and transition your child in from our front office into the classroom.
For pick up, please arrive at the front office during scheduled pick up times and our staff will greet you and provide feedback for the day at that time. Please note that you must pick up your child no later than 2:25 pm as we have afternoon outpatient clients beginning promptly after.
Please note that you must pick up your child no later than 2:25 pm as we have afternoon outpatient clients beginning promptly after. If you arrive later than 2:30 pm to pick up your child, you will have a $25 late fee, and after 2:40 will be an additional $1 per minute the parent is late. If late pick up occurs more than 3 times, we reserve the right to dismiss your child from the program. Thank you so much for your cooperation in this matter!
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ILLNESS
For the well-being of the children, please do not send your child when sick. NO CHILD WHO ARRIVES AT TLC, NOTICEABLY ILL, WITH A RASH, PINK EYE, EXCESSIVE COUGH, VOMITING, DIARRHEA, OR FEVER WILL BE ALLOWED TO ATTEND.
A child can return to our day programs once they are not experiencing any of the following symptoms for at least 24 hours.
Fever
Vomiting
Diarrhea
Contagious Rash
During the day, if your child experiences any of the following a parent or guardian will be notified immediately and asked to pick up your child.
Present with a 100.4 fever or more
Experiences vomiting
Experiences diarrhea
If your child becomes sick at home and cannot attend the program, please email programs@tlcnola.com, send a message via the Brightwheel app, or call our office at 504-565-7300 as soon as possible. Refunds are not provided for illnesses.
DRESS CODE (PLEASE LABEL ALL CLOTHES WITH FULL NAME)
Children are encouraged to wear comfortable play clothes and tennis shoes that can get stained. Daily activities include active and messy play, and the children should feel comfortable as they engage in a variety of play and projects. Clothing should allow for ease of potty training when managing their clothes.
TOILETING
If your child is not toilet trained, please provide necessary supplies for the day time, including diapers, wipes, and a change of clothes. If you are using a reward system such as a snack or toy or reward chart, please send that as well so we can implement the program while they are at the center.
SNACK/LUNCH & ALLERGIES
Please send a daily snack and daily lunch with minimal to no food preparation needed (no heating). Please mark their lunchbox and water bottle with their first and last name. Please send any utensils required in their lunchbox. For the safety of all, we have a Nut-Free Classroom Policy. Please do not send your child with any items containing nuts or nut related ingredients of any kind. Thank you for your understanding and cooperation with this policy.
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BEHAVIOR/SUPPORT POLICY
We understand that many children have behavioral challenges and benefit from a therapeutic environment; however, if we determine the behaviors are outside of our scope of practice, we may recommend outside services or providers that can help those children with aggressive behaviors. You may be asked to pick up your child for an aggressive incident that is dangerous for the other children or staff. If your child has aggressive tendencies or demonstrates 3 or more aggressive behaviors toward other children or staff members while attending our program, we may recommend your child’s attendance to our program be placed on hold until other service providers are involved. Examples of these behaviors could include excessive biting, unprovoked aggression toward other children, or an excessive flight risk that would warrant one-on-one attention, etc. Refunds are not given in these instances.
We understand that some children benefit from having one-on-one support to succeed. Suppose it is discovered that your child needs more support than our program can provide. In that case, we will recommend your child be placed in an alternative TLC program that will better meet their needs, discontinue enrollment, and/or suggest other services with outside providers to ensure the child's success.
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DIVORCED/SEPARATED PARENTS AND CUSTODIAL ARRANGEMENTS
Therapeutic Learning Center, LLC does not get involved in disputes between divorced, separated, or custodial parenting arrangements regarding financial responsibility for their child's medical expenses. By signing as guarantor below, you agree to be financially responsible for the care we provide to your child, regardless of whether a divorce decree, custodial, or other arrangement places that obligation on your former spouse or the child’s other parent. We will be happy to provide receipts for paid medical bills for you as requested. Feedback will be provided through the Brightwheel app and given to the caregiver who picks up the child. We are not able to provide feedback to multiple caregivers and ask that communication be shared among the caregivers.
EMERGENCIES
In the event of a personal emergency, please call the office (504-565-7300) to notify us of alternate arrangements for the pick-up of your child.
If there is a weather event that requires your child to be picked up, we will contact you and request that you pick up your child immediately or make arrangements for a designated person to pick up your child. No refunds will be given for weather event-related closures.
Please notify TLC through email at programs@tlcnola.com or phone 504-565-7300 if:
Someone other than the usual person will be picking up your child. Your child will be released ONLY to persons you have designated on your information form under the pick-up list and will be asked to show an ID if we are not familiar with them.
ABSENCES/VACATION/WEATHER
Refunds or prorating will not be issued for unexpected absences, expected absences, early pickup, or late arrival. This includes but is not limited to sick days, vacation days, or leaving early/arriving late due to personal commitments or prior appointments as we are continuing to hold the spot for your child.
If you have any questions or need us for any reason, please call the front office at 504-565-7300 or email programs@tlcnola.com.
We are looking forward to a fun adventure with your children!
Our best,
Jenny & the TLC Staff
PLEASE READ AND ACKNOWLEDGE YOUR UNDERSTANDING OF OUR POLICIES AND EXPECTATIONS: