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Troubleshooting - Spectro L

Troubleshooting - Spectro L

Please fill out this form to complete the troubleshooting steps.
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    It may take up to 3 hours to fully charge, please ensure your Nix Spectro L is fully charge before going on to the next step.
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    Please fully charge your device.

    It may take up to 3 hours to fully charge. The LED at the top of the device will be green once fully charged.

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    The Nix Spectro L is compatible with Apple and Android mobile devices. It is not compatible with PCs, Windows, or Macbooks.
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    Nix Sensor requires users to meet the above minimum requirements.
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    Nix Sensor requires users to meet the above minimum requirements. Check by going to Settings > General > About > Software Version on your Apple device.
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    Please install the app on a device that meets our requirements
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    The appropriate app for the Nix Spectro L is the Nix Toolkit app. Please ensure you have the Nix Toolkit app downloaded.
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    Check by going to Go to Apple Settings > Scroll down to Apps > find Nix Toolkit > and check that the Bluetooth is properly enabled.
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    Go to Settings > Bluetooth and ensure your Bluetooth is enabled for the phone
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    Check by going Settings > About Phone > Software Information
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    You can only connect to one app at a time. Please remember to disconnect your Nix Spectro L device before switching between apps.
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    Go to Android Settings > Apps > Nix Toolkit > Permissions. In order for the Nix to connect to Android devices, Location Services must be enabled.
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    Please enable Location Services.

    Go to Android Settings > Apps > Nix Toolkit > Permissions.

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    Note: Do not pair to the Nix through your phone's Bluetooth menu -- only in the Nix app! If you have paired in the phone's Bluetooth menu please click "Forget this Device" before continuing.
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    This will reset the Nix Spectro L.
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    orange = charging, green = fully charged
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    The Logo should be pulsing a Color (Orange, Green, Red)
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    The white tile normalization will tell you if your device is in factory spec.
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    Please perform the white tile normalization test before continuing.

    White Tile Normalization Guide

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    Please send us the results in the Nix Toolkit app.

     

     After completing the white tile normalization, select the "send to Nix" button within the app.

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    You can find the App version by scrolling to the bottom of the side menu (top left) in the Toolkit app.
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    We will get back to you within 1 business day. Our office hours are M-F 9am-5pm EST
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    Put todays date if you don't know.
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    Pick a Date
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    This will help us to determine/verify the model and production batch.
    Drag and drop files here
    Select files to upload
    Max. file size: 10.6MB
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