Troubleshooting - Spectro 2

1

How would you describe your issue?* This field is required.

My Spectro 2 will not pass verification

I can't get connected

Accuracy/Performance

2

Is your lens clean?* This field is required.Please ensure your lens is free of any dirt/debris before moving forward.

YESNO

3

Please clean the lens of your device with the provided microfiber cloth.

4

Is your white reference tile damaged?* This field is required.If your reference tile is damaged, we do offer a re-certification service. Please go to our website to learn more about our re-certification service here; https://www.nixsensor.com/nix-recertification-2/

YESNO

5

Is your device fully charged?* This field is required.It may take up to 3 hours to fully charge, please ensure your Nix device is fully charge before going on to the next step.

YESNO

6

Please charge your device, it could take up to 3 hours to fully charge.* This field is required.

Ok, DoneBack

7

Do you have an Apple or Android device?* This field is required.The Nix Sensor is compatible with Apple and Android devices. It is not compatible with PCs, Windows, or Macbooks.

AppleAndroid

8

Are you using an iPhone 4S or newer, or iPad 3rd generation or newer?* This field is required.The Nix Sensor requires users to meet the above minimum requirements.

YesNo

9

Are you running iOS 8.0 or higher?* This field is required.The Nix Sensor requires users to meet the above minimum requirements. Check by going to Settings > General > About > Software Version on your Apple device.

YesNo

10

Are you using the Nix QC Color Sensor app?* This field is required.You need to connect to our Nix Toolkit instead.

YesNo

11

Please install the Nix Toolkit App on the app store or google play* This field is required.https://www.nixsensor.com/nix-toolkit/

OKBack

12

Is Bluetooth enabled in the app?* This field is required.Check by going to Go to Apple Settings > Scroll down to Apps > find Nix Spectro 2 > and check the permissions.

YesNo

13

Is your Bluetooth enabled in general?* This field is required.Go to Settings > Bluetooth and ensure you Bluetooth is enabled for the phone

YesNo

14

The top of the device should look like this.colors can be Orange, Red or Green

15

Try a manual reset. Connect the Nix Spectro 2 to charge, confirm that you see a light on top of the device, and unplug after 10 seconds.* This field is required.This will reset the Nix's hardware.

Okay, done!I need help with this.

16

Finally, open up Nix Toolkit app and click "Connect to Nix". Were you able to pair your device?* This field is required.

YesNo

17

Are you running Android 4.4 Kitkat or newer?* This field is required.Check by going Settings > About Phone > Software Information

YesNo

18

You do not meet the minimum requirements to run the Nix Toolkit* This field is required.Please install the app on a device that meets our requirements

OKBack

19

Does your device have Bluetooth Smart Ready or Bluetooth LTE?* This field is required.

YesNo

20

Are you using the Nix Toolkit?* This field is required.Download and connect to this app with your device.

YesNo

21

Is Location Services turned on?* This field is required.Go to Android Settings > Apps > Nix Spectro > Permissions. In order for the Nix to connect to Android devices, Location Services must be enabled.

YesNo

22

Go to Android Settings > Bluetooth > and toggle Bluetooth off and on again to reset the connection. Is Bluetooth on?* This field is required.Note: you can not pair to the Nix through your phone's Bluetooth menu -- only in the Nix app! If you have paired in the phone's Bluetooth menu please click "Forget this Device" before continuing.

YesNo

23

Try a manual reset. Connect the device to charge, and confirm you see a light on top of the device. Disconnect after 10 seconds.* This field is required.This will reset the Nix's hardware.

Okay, done!I need help with this.

24

The light should look like thisColors can be Orange, Red, Green

25

Finally, open up Nix Toolkit app and click "Connect to Nix". Were you able to pair your device?* This field is required.

YesNo

26

Plug your Nix into the charger. Do you see a light?* This field is required.Light should appear on top of the device

YES

NO

27

Please try an alternate charging cable and/or outlet. Do you see an LED light after changing the cable and/or outlet?* This field is required.

YesNo

28

Is your lens clean?* This field is required.Please ensure your lens is free of any dirt/debris before moving forward.

YESNO

29

Please clean the lens of your device with the provided microfiber cloth.

30

To ensure your device is accurately reading your scans, please calibrate your device in the Nix Toolkit app with your white reference tile by performing the white tile normalization.

1. Once connected select the diamond on the top right of the screen.

2. Select "Perform white tile normalization".

31

Was it successful?* This field is required.

YESNO

32

Try scanning your color samples again, is it accurate?* This field is required.

YESNO

33

If you still think your Nix is inaccurate, please upload evidence of the Nix Sensor's accuracy problems using screenshots from the app and a photo of the fan deck colour name you were scanning.* This field is required.

Drag and drop files here

Select files to upload

Max. file size: 10.6MB

34

Try a manual reset. Connect the device to charge, and confirm you see a light on top of the device. Disconnect after 10 seconds.* This field is required.This will reset the Nix's hardware.

Okay, done!I need help with this.

35

Light should look like thiscolors can be Orange,Red or Green

36

Please upload photos of the Nix Spectro 2 device lens, logo on the lid, and the verification tile.* This field is required.

Drag and drop files here

Select files to upload

Max. file size: 10.6MB

37

Try connecting again, were you able to connect?* This field is required.

YESNO

38

Please provide us with some information on your phone make and model. (This will help us narrow down any issues)* This field is required.

Operating System

Operating System Version Number

Phone Model (or other device model)

App Name

39

Please send us the results in the Nix Toolkit app.

After completing the white tile normalization, select the "send to Nix" button within the app.

40

If you are still having issues please provide your contact information to submit a support ticket otherwise you may exit this page.* This field is required.

Full Name

Email - example@example.com

Phone Number

41

Please provide any other important details that we might need:* This field is required.

42

Great! If you are still having issues please provide any other important details we might need, otherwise you can exit this page.* This field is required.

43

Please verify that you are human* This field is required.

44