HPB - EO Account Issue

Please read and acknowledge the following before proceeding.

If you do not have an EO account: Select “Create a NEW EO”.

If you already have an EO account: Was your account created by Alpha Fitness?

No: Please contact the vendor that created your account for assistance. Alpha Fitness can only assist with EO accounts created by us.
Yes: Select the appropriate request below. An incorrect selection may delay processing.

Request types:

2. Account disabled: Select “Enable account”
3. Unable to tag your account to Alpha Fitness: Select “Multi-tagging”
4. Forgot your password: Select “Reset credentials (password)”
5. Authenticator not working: Select “Reset credentials (authenticator app)”
6. Wish to delete your account: Select “Delete account”

Submission and processing timeline: We submit EO issues and requests to HPB on the 15th of each month. HPB may take up to two weeks after submission to resolve your request.

Once your request has been completed, you will receive an email notification from the H365 administrator. Please check both your inbox and junk/spam folder.

I have READ and ACKNOWLEDGED the explanation above.

Your Name

First NameLast Name

Phone Number

Please enter a valid phone number.Format: 00000000.

EO Email

If you received the TIVO Deactivation email, you can reuse your existing email address. If not, DO NOT REUSE THE SAME EMAIL ADDRESS!

Select EO Request

Remarks (Compulsory if 'Others' is selected under Reason for account request)