The following booking conditions form the basis of your contract with LindaPaige Limited, Company Registration 14585469, Registered Address Suit 3, 15 Church Street, Weybridge, KT138NA, United Kingdom (also doing business as LindaPaige) hereinafter referred to as “LindaPaige” Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them.
These booking conditions apply to the trip arrangements which you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to “trip”, “booking”, “contract” or “arrangements” mean such trip arrangements unless otherwise stated.
1. You only qualify to participate in this trip if you’ve completed the ‘Confidence Through The Power Of Personal Style’ program or if you are an accompanying partner.
2. Payment options are provided to suit the differing needs of participants as set out below:
I. Single participant
You can elect to have your own room for the duration of the tour.
II. Sharing participant
You can elect to share a room with another participant (One you have pre-selected) or with an accompanying partner who will not be participating in the LindaPaige client-specific activities (workshops etc.) but who will still have the opportunity to fully participate in all other activities.
The full balance must be received by us no later than 60 days prior to the commencement date. Bookings made within 60 days before commencement (1 November 2024) require immediate full payment.
If, for any reason, the balance is not received by the due date, we reserve the right to treat the booking as cancelled by you. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in paragraph 6 depending on the date we reasonably treat your booking as cancelled.
3. The price quoted for the trip covers the cost of the planning, the organization and carrying out of the trip, including ground transport, videography, photography, local guides, training workshops, all meals & drinks (drinks are subject to fair use), accommodation, administration and supporting staff, except for the following, for which you are responsible: any vaccination fees, travel insurance, cost of travel to and from the start/return point of your trip including your international flights, cost of passport and visas, personal equipment and personal expenses while on the trip and any other expenses specifically excluded on the trip description.
We reserve the right to make changes to and correct errors in quoted prices at any time before your trip is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking.
4. Travel insurance: It is essential that you have adequate and appropriate cover for your trip including any adventurous activities such as paragliding or helicopter flips. It is important to have adequate insurance which will cover cancellation costs from the date of booking as well as medical expenses (including evacuation and repatriation). Please read your policy details carefully and take them with you on your trip. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. All clients must take out adequate insurance cover, such as cancellation due to illness, accident, injury or other causes. Personal accident, emergency evacuation and repatriation and personal liability cover as well as for loss of or damage to personal belongings are also strongly recommended. We can assume no responsibility for loss and damage to luggage or personal belongings, under any circumstances, baggage turned over to us for transport each day is done so at clients own risk. We will not be responsible or liable if the Client fails to take adequate insurance cover or at all. It shall not be obligatory upon us to effect insurance for the Client, the client may be requested to provide proof of adequate medical insurance upon request
5. Health: You confirm at the time of booking that you are in good health, physically capable of undertaking all aspects of the trip, and unaware of any reason why you may be unsuited to taking part or may be likely to suffer illness or injury during the trip, considering its challenges and purposes. If you are unable to give this confirmation for any reason or have any medical condition or disability which may affect your trip, you must contact us before you confirm your participation so that we can assist you in considering the suitability of the trip for you.
If any health information given by you is shown to be materially incorrect or incomplete, we reserve the right to cancel your booking or terminate your participation in the trip, depending on when we become aware of the true position. In this situation, cancellation charges as set out in paragraph 6 will apply and we will not be responsible for any costs or expenses incurred as a result.
6. Cancellation of bookings must be notified to us by email to support@lindapaige.com as soon as possible. Your notice of cancellation will only be effective when it is received in writing by us. The following cancellation charges will be payable:
More than 60 days before the start date of 1 November 2024 (1 September 2024):
· 5% of fees paid.
Cancellations made after 1 September 2024:
· 100% of fees paid.
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your travel insurance policy. Claims must be made directly to the insurance company concerned.
7. The itinerary is a guide to which we will attempt to adhere, but it may be necessary to alter this at short notice because of circumstances or events outside our control such as adverse weather or road conditions or any of those amounting to force majeure (see paragraph 8), or due to the operating conditions imposed by owners and operators of accommodation, facilities and transport. Your itinerary will, however, be the same in content as far as is reasonably possible, unless circumstances beyond our control make this impossible.
8. Changes and cancellation by us: As referred to above, we may have to make changes to and correct errors in advertised and confirmed details and cancel confirmed bookings which we must reserve the right to do. Please note, our trip may require a minimum number of participants to enable us to run it. If the minimum number of bookings required for this trip has not been received, we are entitled to cancel it. We will notify you of cancellation for this reason no less than 28 days prior to departure.
Compensation will not be payable and no liability can be accepted where:
we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control such as force majeure, the consequences of which we could not have avoided even with all due care; or
where applicable, we have to cancel because the minimum number of bookings necessary for us to operate your trip has not been reached (see above).
No compensation will be payable if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or where a change is a minor one.
Very rarely, we may be forced by “force majeure” to change or terminate your trip after departure but before the scheduled end of your time away. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.
In these booking conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, significant risks to human health such as the outbreak of serious disease at the travel destination, adverse weather conditions, fire and all similar events outside our control. Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of “force majeure”.
“Force Majeure’ includes renovations that may be carried out at your resort or any hotel/lodge guest house in your itinerary – whilst we will use our best endeavours to provide current information in that regard, and whilst the resort will use its best endeavours to keep any inconvenience to a minimum – the fact that restorations or renovations are being carried out does not constitute grounds for any claim against us.
9. Our Liability to you
We promise to make sure that the trip arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care.
Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
We will not be responsible for any injury, illness, death, loss (including loss of possessions and loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
· your act(s) and/or omission(s); or
· the act(s) and/or omission(s) of a third party not connected with the provision of your trip, and which were unforeseeable or unavoidable; or
· ‘force majeure’ as defined in paragraph 8 above.
We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services which any supplier agrees to provide or arrange for you where we have not agreed to provide or arrange these services as part of our contract. Such additional services will include any activities which do not form part of your contracted trip arrangements which a supplier agrees to provide or arrange for you while you are away.
In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
The promises we make to you about the services we have agreed to provide or arrange as part of our contract – and the laws and regulations of the country in which your claim occurred – will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the USA which would have applied had those services been provided in the USA. The exception to this is where the claim concerns the absence of a safety feature which might lead a reasonable participant to refuse to take the trip in question.
You must ensure you have appropriate travel insurance to protect your personal belongings.
Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally, we cannot accept liability for any business losses including self-employed loss of earnings.
10. Conditions of suppliers: Suppliers, including transport operators, provide their services in accordance with their own terms and conditions. These terms may limit or exclude their liability to you in the event of death, personal injury, delay or loss / damage of personal possessions.
11. Decisions of LindaPaige, behaviour and damage: While the trip is in progress, all decisions are made by LindaPaige and you must act in accordance with all reasonable instructions you are given. The team leader, trip guide or other member of our staff or staff employed by our suppliers may withdraw you from the trip at any time if they are of the reasonable opinion that your continued presence is prejudicing or is likely to prejudice the good order, discipline, safety or successful operation of the trip or the safety or wellbeing of any individual participant(s) or other third party or if you break any law or regulation of any country where the trip takes place.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you behave in such a way as to cause or be likely to cause danger, upset or distress to our staff or to any third party or damage to property, we are entitled, without prior notice, to terminate your trip.
Where you are withdrawn, you will be required to leave the trip immediately and we will have no further responsibility towards you. No refunds will be made, and we will not pay any expenses or costs incurred as a result of the withdrawal. You will in addition have to indemnify us against any loss or expense that may be incurred as a result of your actions.
You accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.
We shall not responsible or liable for any personal accidents. We shall under no circumstances be liable for any indirect and/or consequential loss or damages unless such loss or damages was caused due to our gross negligence. We shall not be responsible for the consequences of any delays caused due to causes beyond our control and occurring without our fault or negligence. The provisions of this clause are stipulated for our benefit, our employees, servants, agents, nominees and sub-contractors who are exempted accordingly.
12. Passport and visa requirements:
You must ensure you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
13. Health requirements: It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure.
14. Your contract: We both agree that South African law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (“claim”) except as set out below. We both also agree that any claim (and whether or not involving any personal injury) which arises between us must be dealt with by the courts of South Africa only.
15. Overseas standards: It is the requirements and standards of the country in which any services which make up your trip are provided which apply to those services and not those of the USA.
16. Personal Safety: While you are on this trip, you agree to follow the instructions given by LindaPaige to ensure your personal safety. This will include directions regarding areas and activities that are to be avoided due to a high risk to your personal safety for instance walking outside after dark in a city center or wildlife area.
17. Right to Sub-contract: We reserve the right to sub-contract any part of our services in case of an emergency or by choice.
18. Dispute Resolution: Any and all disputes arising out of or in connection with the with these terms and conditions, including any question regarding its existence, validity or termination, shall be dealt with as follows: Firstly, the managing director or equivalent of either party, or the managing director, or equivalent, and the Client, will within 5 (five) working days of the dispute arising make an attempt by telephone or email to resolve the matter amicably. Failing such amicable resolution of the dispute within 5 (five) days of their meeting, they will attempt to resolve the matter by mediation. The mediator will be an independent third party mutually agreed upon and, failing such mutual agreement, a party-appointed as a mediator by the Arbitration Foundation of South Africa (‘AFSA’), which mediator must be appointed within 5 (five) days of their failure to resolve the matter amicably. The mediation itself must take place with a further 5 (five) days from the date the mediator is appointed. Failing such amicable resolution of the dispute by the intervention of a mediator, the dispute must be referred to arbitration in Johannesburg within 2 (two) days of the failure to resolve the dispute by the intervention of a mediator, which referral must be delivered in writing to and be conducted in terms of the rules of AFSA for the time being in force, which rules are deemed to be incorporated by reference into this clause. The tribunal shall consist of one (1) arbitrator to be appointed pursuant to the AFSA Rules. The arbitrator’s decision shall be final and binding upon the parties and shall provide the sole and exclusive remedies of the parties. All judgment upon the award so rendered may be entered in any court having jurisdiction or application may be made to such court for a judicial acceptance of the award or orders of enforcement. The commencement of any arbitration proceedings under this Clause shall in no way affect the continual performance of the obligations related to the subject matter of such proceedings. All arbitration proceedings shall be in the English language. Notwithstanding the provisions of this clause, either party may bring an urgent application to any court that has jurisdiction if circumstances arise that merit such application.
19. Promotion of Personal Information Act: We undertake to deal with all Client information of a personal nature on a strictly confidential basis. The parties consent and agree that LindaPaige may obtain personal information during the duration of the agreement for the fulfillment of the rights and obligations contained and may further only process such information for the specific purposes of complying with their obligations in terms of the agreement.
20. Special Requests :While we cannot guarantee that we will accommodate special requests we will do our best effort to accommodate such requests, wherever possible. Special requests will only be considered if they are addressed to the us in writing and are received in good time before the commencement date of the trip, package or arrangement booked with us.
21. Entire Contract: The Conditions constitute the entire terms of the relationship between the parties. No other terms, conditions, warranties, representations, guarantees, promises, undertaking or inducements of any nature whatsoever regulating the relationship exist and the Client acknowledges that he/she has not relied on any matter or anything stated on our behalf or otherwise that is not included herein.