The Business Architecture Diagnostic (BAD!)
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Ready To Build Your Personalized Roadmap to Business Excellence? Let's Dive In!
Over the next few minutes, you'll be answering questions that will help Sean and the Whadif? team create your pathway for pursuing the business success you know is possible for your company. Take the next few minutes and answer some questions about your business. It's okay if you're not sure on some of the answers. Just do your best. During our review of your results, we'll be able to help you pinpoint your very next steps. But let's start by hearing directly from you, in your own words....
What is the name of your organization?
List your website
How long have you been in business?
Under 12 months
1-3 years
4-7 years
More than 8 years
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Navigation
Vision, Mission, Core Values, Strategic Short & Long-Term Plans
We have an effective Vision statement that sets a clear goal for our future.
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We have an effective Mission statement. Our employees are motivated by our "Why."
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We have a defined set of Core Values. Our workforce shares these values and is rewarded for demonstrating them.
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We have a designated time and process for Strategic Planning.
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As our leadership team plans for the future, we ask our employees for their ideas.
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Operate
Vision, Mission, Core Values, Strategic Short & Long-Term Plans
We have a process to set goals and move toward them.
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We efficiently use tools to manage our workflows.
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We have systems in place to identify and eliminate bottlenecks.
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Our employees know how their work output affects their colleagues.
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We take on the right amount of work to avoid overburden.
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Order
Systemizing/standardizing what you do. Operating Models, SOP creation, Automation. This is designing and managing your business as a customer value delivery machine.
We have an effective “Operating Model” – a system of integrated and systemized processes that enable us to “do what we do” in a repeatable and easily managed way.
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Our employees have access to job aids and work instructions/procedures to help them do their job to maximum effectiveness.
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We have a set time to regularly review our SOPs.
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When we change a process, we document and socialize the change.
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We effectively use automation to make our business operate efficiently.
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Analyze
Measurement, Analysis, and Knowledge Management. This is management by facts and data. You measure, you learn, and you share that knowledge with your people through training.
We manage our output with “leading indicators” – measures that are early indicators of performance and output.
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Our business uses this information to make changes that will improve performance.
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We use scorecards/dashboards so we can quickly understand how our business is operating.
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We share our key metrics with our employees.
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Our metrics are used to drive future strategies for the business.
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Serenity
Managing time as the most valuable resource.
We have a system for managing our time.
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We manage our calendars (they do not manage us!).
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Our workdays feel productive, focused and in control.
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There are enough hours in the day to complete whatever we need to complete.
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Chaos and "fire fighting" is rare but well-managed when it occurs.
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H.O.M.E.
Humans Optimized in a Meaningful Environment. Select your team, prepare them, support them. Train employees to perform at higher levels, help them to improve through a structured performance management practice.
Our organization has the right people and skills to do its work.
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Our culture drives behaviors that match our Core Values.
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We regularly survey our employees to determine employee satisfaction.
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Our leadership team encourages and assists our employees in developing their job skills, so they can advance in their careers.
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Our employees know how the measures they use in their work fit into our organization’s overall measures of improvement.
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Ubiquity (Sales/Marketing)
Customer focus, marketing and sales strategies/tactics, avatar management, CRM optimization.
We have strategies and tactics for marketing.
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We effectively utilize a Customer Relationship Management (CRM) application.
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We have a well-defined “Customer Avatar” – a model of our ideal customer.
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We effectively capture, nurture and convert leads.
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We orchestrate and stimulate referrals.
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Modify
The governance process for identifying the need for change and implementing change effectively.
We have a method to assess/understand the need for and impact of change.
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We have a process to perform root cause analysis.
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We understand and actively manage the diverse cost of change.
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We effectively reduce the time needed to implement change.
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We communicate to employees and support them through the change process.
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Inspire (Leadership)
Servant leadership, best practices, leading by example.
Our core values are infused into everything we do. We make no decision counter to our core.
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We delegate well and empower others to act.
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Leadership models what matters to our culture.
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We create a place for individuality while encouraging collaboration.
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Leadership places emphasis on honest self-evaluation.
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RAD
Risk Assessment and Defense
We have a robust risk management strategy.
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We have taken steps to protect us legally (contracts, trademarks, copyright, etc).
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We have the right insurance coverage.
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We take action to protect our brand and intellectual property.
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We take steps to protect our customer data.
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Assessment Complete!
Please enter your info so we can send the results.We'll use the information below to get in touch with you to talk about your results.
What is the biggest "headache" you are feeling related to your business right now?
How is this "headache" keeping you from achieving your goals?
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First Name
Last Name
Email
example@example.com
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