Certifications:

PMI Toronto does not offer advice on certification applications, renewals, general information, or suitability to any individual's situation. 

• Please see PMI.org Certification FAQ
• Review PMI.org certifications pages 
• Contact PMI.org if you have additional questions

Exams:

PMI Toronto does not offer exam-taking services, preparation courses, or customer support related to certification exams.

You may:

• Contact your testing center for scheduling or complaints
• View Certification FAQs on PMI.org
• Contact PMI.org for escalations or questions

Internships/Placements:

PMI Toronto Chapter is not an employer. We do not offer paid or unpaid internships or placements. We cannot help you find internships or placements. 

Member benefits:

Please see the FAQ for member benefits.

Goodlife and Perkopolis are updated the first week of the month. If you joined the chapter recently, you may need to wait until the next cycle. We cannot expedite the process, you will not receive a response.

If your Chapter membership did not renew, you will lose access until the next cycle after your renewal. PMI Toronto will not respond to inquiries about this issue.

We recommend you turn on auto-renew to avoid accidentally losing your member benefits discounts.

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If your question is not addressed, please complete the form.

Membership:

PMI Global membership is a requirement to purchase or renew your PMI Toronto Chapter membership. Membership purchases and renewals are completed through pmi.org and not through the chapter website.

Please Review:

• Visit PMI Toronto Chapter Membership FAQ
• Visit PMI.org Membership FAQ
• Consider enabling Auto-Renew in your PMI profile to maintain your membership benefits and discounts 

Technical Support:

• Contact PMI.org if you have issues purchasing
  
• If you recently purchased your membership, it may take up to 10 days for the access to sync to pmitoronto.ca Please only contact us if it has been more than 10 days since your purchase and you cannot log in to our website.

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If you have issues or questions not covered above, please complete the form.

PDUs and PDU submissions:

PDUs can be claimed through your PMI.org profile. If you attend an event with us, we usually will provide a code during the event to make this process easier for you. If you missed the code, you can self-report using the event details from our website.

Do not request PDU codes from the chapter, as a policy we do not provide codes after the events as it increases operating admin costs. We aim to keep membership fees reasonable for all our members.

 

You may:

• Review PMI FAQ on certifications and PDUs

• Contact PMI.org if you have additional questions

Mentors and Mentees:

Please review the mentorship specific FAQ.

 

Platform access:

If you have recently joined the chapter, please note it may take a few days for PMI's data feed to sync to the chapter website, and to the mentorship platform. If it has been more than a couple of days after you can log into the PMI Toronto website, and MentorNeko does not let you join with the email associated with your account, please contact us through this form.

 

Unresponsive Mentor or Mentee:

If your mentor or mentee is unresponsive:

1. Follow up with them through the MentorNeko platform or email.
2. Consider reaching out via LinkedIn if their profile is available.
3. Be patient and allow time for a response, as they may not check their email frequently, or the message might have landed in their spam folder.

If you are unable to contact them for 30 days or more, you can release the match yourself via the MentorNeko platform.

Please note that there are always more mentees than mentors, so a rematch is not guaranteed. If released, your profile will return to the matching pool, and the algorithm will attempt to find a new match during subsequent cycles.

 

You may:

• If you have any other questoins or concerns, you may submit a request via this form. Please note that questions answered in the FAQ will not receive a response.

Networking Introductions on MentorNeko:

Please review the MentorNeko specific FAQ.

 

Platform access:

If you have recently joined the chapter, please note it may take a few days for PMI's data feed to sync to the chapter website, and to the mentorship and networking platform. If it has been more than a couple of days after you can log into the PMI Toronto website, and MentorNeko does not let you join with the email associated with your account, please contact us through this form.

 

Unresponsive Match:

If your match is not responsive:

1. Follow up with them through the MentorNeko platform or email.
2. Consider reaching out via LinkedIn if their profile is available.
3. Be patient and allow time for a response, as they may not check their email frequently, or the message might have landed in their spam folder.

If you are unable to contact them, you may leave feedback at the end of the 30 days cycle. MentorNeko platform will email asking for feedback on the introduction. Frequent no shows are removed from the program to encourage engagement and a better experience to those that do wish to participate. 

New introductions go out monthly, you may wait until the next introductions round.

 

You may:

• If you have any other questoins or concerns, you may submit a request via this form. Please note that questions answered in the FAQ will not receive a response.

Events:

Our events are posted on our calendar and announced via the newsletter. We do not have information to share about events that are not posted.

 

You may:

• Review the events calendar

• Visit our home page where events are featured

• Subscribe to our newsletter

Events - Cancellations, refunds, and transfers

PMI Toronto Chapter's policy for cancellations and transfers is outlined here. The page of the event would outline any additional considerations or deviations from the policy if applicable.

Please review the policy in detail as there are specific timelines required and considerations for refund amounts according to the event type.

Speaking opportunity:

Would you like to propose speaking at a chapter event? Our speakers are usually industry professionals who wish to volunteer and knowledge share with our membership. 

 

You may:

• Review details on our call-for-speakers page and submit the form!

Volunteering:

Please update your volunteer interests to be notified when positions become available. While we review all applications, only those considered will be contacted as we receive a large volume of applications.

Keep your Volunteer profile updated as your availability or interest change, this will ensure you are notified when matching opportunities are published.

 

You may:

• Review the chapter site on volunteering
• Review PMI.org site on volunteering
• Create an account and update your volunteer profile with your volunteering interests and availability
• Apply through the portal. You may find Chapter or PMI Global opportunities that fit your interests.