Accreditation Council on Optometric Education (ACOE) Complaint Form
For use in submitting a complaint against an optometric education program holding an ACOE accreditation status. Refer to ACOE Policy and Procedure "Complaints Against Programs Related to ACOE Standards, Policies, and/or Procedures."
Name of ACOE-accredited program
Directories of ACOE-accredited programs can be found on the ACOE website.
Enter the name of the ACOE-accredited program about which you wish to submit a complaint.
Complainant Contact Information
The ACOE needs your contact information to properly process your complaint. You may request to remain anonymous in the ACOE's communications with the program.
Name
Prefix
First Name
Last Name
Email
example@example.com
Phone Number
Please enter a valid phone number.
What is your status in relation to the program?
Please Select
current student/resident
former student/resident
current program employee
former program employee
member of the public
representative of a stakeholder group (enter 'yes' below)
Are you submitting this complaint on behalf of a group?
Yes
No
Please identify the group.
Do you request that the ACOE protect your identity, if possible, in its communications with the program?
Yes
No
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Complaint Summary and Details
To be accepted, you must specify the Standards, Policies, and/or Procedures alleged to have been violated by the program, include an explanation articulating why you allege the program is not in compliance with each specific Standard, Policy, and/or Procedure cited, and include evidence supporting your allegation(s). If you desire assistance from the ACOE staff in understanding/interpreting any of the ACOE Standards, Policies, and/or Procedures, you may send your request to accredit@theacoe.org
When/Over what timeframe did the events prompting your complaint occur?
The ACOE does not generally accept complaints where the alleged event(s) occurred more than one (1) year prior to the date of submission of the complaint. Exceptions may be granted.
Provide a brief summary of your complaint.
You'll be given the opportunity to upload a more detailed complaint narrative.
If you allege the program is in violation of one or more ACOE Accreditation Standards, please specify the area(s) that most closely match the allegation(s) in your complaint
Program mission, goals, and objectives; student success/outcomes; program improvements
Curriculum, including didactic, laboratory, and clinical
Research and other scholarly activity
Program governance, administration, finances, and institutional accreditation
Faculty number, competence, availability, participation in program decision-making, development opportunities
Student/Resident admissions, enrollment, support services, and post-graduation opportunities
Program facilities, equipment, and resources
Clinic management and patient care policies
None of the above; my complaint relates to the program's violation of an ACOE Policy and/or Procedure (the ACOE Policy and Procedure Manual is posted on the ACOE website)
Using your response(s) to the question above (refer to the ACOE's Standards of Accreditation posted on the ACOE website under "Resources and Directories of Programs"), and specify the Standard number(s) (e.g., 2.1, 3.2) that you allege have been violated.
If you allege the program is in violation of one or more the ACOE's Policies and/or Procedures (refer to the ACOE Policy and Procedure Manual, posted on the ACOE website under "Resources and Directories of Programs"), please specify the Policies and/or Procedures that you allege have been violated.
Please upload documentation that includes your detailed complaint and for each Standard, Policy, and/or Procedure you allege have been violated, please include your articulation as to why you allege the program is out of compliance.
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Please upload any evidence/supplemental information you wish to be taken into consideration in the ACOE's evaluation of your complaint.
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Next Steps
A member of the ACOE staff will be in touch to acknowledge receipt of your complaint and will forward any initial questions or requests for clarification upon preliminary review of the complaint. The ACOE's 'complaint review committee,' comprised of the ACOE Chair, the ACOE Vice Chair, and one of the ACOE's public members will review the complaint to determine whether it will be accepted for handling per the ACOE Policy and Procedure "Complaints Against Programs Related to ACOE Standards, Policies, and/or Procedures." You can expect to hear the results of the 'complaint review committee's' assessment within twenty (20) business days of submission of the complaint.
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