Warranty Claim Request Form

Warranty Claim Request Form
1. Warranty claims can only be submitted by the original purchaser.

2. This form MUST be completed to initiate a warranty claim.

3. Completed forms will be reviewed and, if necessary, an RMA will be issued to return parts for warranty evaluation.

4. Parts shipped to us prior to submitting a claim form and receiving an RMA may be refused, held, or disposed of at the sole discretion of InjectorsDirect.com.
Customer Information
Customer Name*

First NameLast Name
Phone Number*
Please enter a valid phone number.
Email*
example@example.com
Order Number*

Vehicle Information
Year*
Make*
Model*
VIN*
Build Date*
Month/Year found on the VIN sticker in the driver side door area.
Engine Serial Number
For Cummins engine applications
Current Odometer Reading*

Original Complaint

Complete this section with information regarding the original reason why you purchased and installed parts from InjectorsDirect.com.
Symptom(s)*
What symptoms were you experiencing prior to replacing the parts?
Diagnostic Trouble Codes
What, if any, diagnostic trouble codes were present prior to replacing the parts?

Claim Information

Please complete this section with as much detail as possible regarding the current symptoms you are experiencing and the parts you are requesting to return for warranty evaluation.
Quantity*
How many parts are you requesting to return for warranty evaluation?
Part Type*

Fuel InjectorFuel PumpFuel System KitFuel LineFuel RailGasketOther
If other, please explain
Symptom(s)*
What symptoms are you currently experiencing?
Diagnostic Trouble Codes
What, if any, diagnostic trouble codes are currently present?
Diagnostic Steps Performed*
What diagnostic steps have been performed?
Attach Files

Please attach any photos, videos, or supporting documentation that may be relevant to this claim request.
Cancelof

Finalize and Submit

Please review our Limited Warranty policy prior to submitting your claim request.
Limited Warranty

IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS LIMITED WARRANTY, SEND THE UNUSED PRODUCTS IN THE ORIGINAL PACKAGING BACK TO US IN ACCORDANCE WITH THE TERMS AND CONDITIONS OF OUR RETURN POLICY.

What Does This Warranty Cover?

Subject to any exclusions provided in any of InjectorsDirect.com's policies, this limited warranty covers any defects in manufacture and/or materials in injector products (collectively, the “Product” or “Products”) purchased directly from InjectorsDirect.com, a California corporation (“InjectorsDirect.com”).

What Does This Warranty Not Cover?

This warranty does not cover damage to Products caused by contaminated fuel, improper installation, or any other outside influence. Also, disassembling or tampering with the Products voids this warranty.

What is the Period of Coverage?

All refurbished and remanufactured Products carry a two (2) year limited warranty from the original invoice date. All new Products carry a three (3) year limited warranty from the original invoice date. Coverage is valid only for the original purchaser. This warranty is not transferable.

What Will We Do to Correct Problems?

If during the warranty period any Product fails to function as designed (not as a result of outside damage, improper installation, or misapplication) as determined by our testing, InjectorsDirect.com, at its option, will repair or replace the defective or malfunctioning component or the Product at no charge. Using the instructions below, you will need to send the Products back to us (at your expense) during the warranty period for testing and warranty consideration. If our testing confirms that any Product does not exhibit any manufacturing defect within the manufacturer’s specifications we have identified, you will be assessed a fee for cleaning / testing and the Product(s) will be sent back to you at your expense. The cleaning and testing fee for non-warrantable parts is $50 per injector or $400 per high pressure pump.

What Will We Not Do?

No refunds, exchanges or returns are given on Products sent to us under a warranty claim. We do not offer refunds, exchanges or returns on Products that have been installed. Further, in the event a dispute involving any credit card and/or payment processing company is initiated by customer, customer acknowledges and agrees that customer voluntarily forgoes any right to request or receive a refund, exchange, Product return, core return, and/or warranty coverage. InjectorsDirect.com assumes no liability for the improper installation, improper Product selection, or misapplication of the Products. You are responsible for having your installer install the Products correctly. If in doubt, you should contact the manufacturer directly before installing the Products. Under no circumstances shall InjectorsDirect.com be liable for any expenses you may incur related to the Products. This includes, but is not limited to, labor or installation charges, down time, towing, travel, lodging or other expenses incurred in diagnosis of any claimed defect (such as third party testing), removal or reinstallation of the Product, or any other contingent expenses you may incur.

The Products are provided on an “AS IS'' with all faults basis and with no warranty except the limited warranty set forth above. To the maximum extent permissible by law, InjectorsDirect.com does not warrant that the Products are of merchantable quality or that they can be used for any particular purpose. These are considered implied warranties. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. If a limitation on implied warranties is not permitted in your State, the implied warranties shall be limited to the term of the warranty period provided above.

How Do You Get Service?

All warranty claims are subject to prior approval by InjectorsDirect.com. To be eligible for warranty service you first MUST email us at customerservice@injectorsdirect.com. We will provide you with a Warranty Claim Request Form which must be completed and returned to us before any Warranty Claim will be initiated. Once we receive your completed Warranty Claim Request Form, we will provide you with an RMA number and written instructions for sending the Products to us for evaluation. We do not accept Products sent to us without a completed Warranty Claim Request Form and RMA. Parts shipped to us prior to submitting a claim form and receiving an RMA may be refused, held, or disposed of at the sole discretion of InjectorsDirect.com. You will need to pay for shipping the Products to us. Depending on the results of our testing, you may need to pay for us to ship the Products back to you.

We do not store the Products you voluntarily send to us for testing indefinitely. It is the original purchaser’s responsibility to communicate with us regarding the results of the testing and to pay any testing fees owed for the Products. We will hold the Products for ninety (90) calendar days from the date we receive the Products from you (the “Storage Period”) and will use commercially reasonable efforts to communicate with you (using the phone number and e-mail address you provided at the time of your purchase and/or at the time the RMA is issued regarding the Products) the testing results and if there are any fees owed. If we do not hear from you and/or any applicable fees remain unpaid at the conclusion of the Storage Period, we will deem all of the Products you sent to us to have been intentionally abandoned by you (the “Abandoned Property”) and will dispose of, use, reuse and/or resell the Abandoned Property at our discretion.

Are Your Damages Limited?

Under no circumstances shall InjectorsDirect.com, its directors, shareholders, officers, agents, employees, contractors, successors or assigns be liable for any injuries or damages whatsoever to any person or property arising from the installation or use of the Products, which shall include, but not be limited to, consequential, incidental, special, exemplary or punitive damages. To the maximum extent permissible by law, InjectorsDirect.com’s liability in all events is limited to, and shall not exceed, the purchase price paid for any Product that gives rise to any liability. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

How Does State Law Relate to This Warranty?

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. Unless otherwise prohibited by law or resolved by a third party as provided in these policies, in any action or proceeding related to this limited warranty, the parties consent to the exclusive jurisdiction and venue of the Superior Court in and for the County of San Luis Obispo, California.

Effective February 20, 2024
I have read, understand, and agree to the terms of the Limited Warranty.*

Yes I have
I understand that if any Product is deemed by InjectorsDirect.com to have a manufacturing defect, the Limited Warranty covers repair or replacement of the Products only, and that no refunds, exchanges, or returns are allowed.*

Yes I do
I understand that if any product I send in does not exhibit any manufacturing defect within the manufacturer’s specifications identified by Injectorsdirect.com, I will be responsible for paying for cleaning, testing, and return shipping of the products. The cleaning and testing fee for non-warrantable parts is $50 per injector or $400 per high-pressure pump. Return shipping costs vary based on the destination address.*

Yes I do
I understand that this warranty does not cover damage to Products caused by contaminated fuel, improper installation, or any other outside influence. I also understand that disassembling or tampering with the Products voids this warranty.*

Yes I do
I understand that if any product I send in is determined to be damaged due to contaminated fuel, improper installation, disassembly, tampering, or any other outside influence, I will be responsible for paying for cleaning, testing, and return shipping of the products. The cleaning and testing fee for non-warrantable parts is $50 per injector or $400 per high-pressure pump. Return shipping costs vary based on the destination address.*

Yes I do
I understand that if I do not respond to communication attempts by InjectorsDirect.com regarding a warranty claim within 90 calendar days, any parts I have sent in will be deemed intentionally abandoned and disposed of as specified in the Limited Warranty policy.*

Yes I do
Name*

First NameLast Name
Signature*

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Warranty Claim Request Form

Customer Information

Vehicle Information

Original Complaint

Installation Information

Claim Information

Finalize and Submit