VITA Taxpayer Survey 2024

VITA Taxpayer Survey 2024

Your feedback helps to keep our VITA program free by helping us to report information about the people we are helping to our funders. Thank you.
What is the primary language spoken in your household?

EnglishSpanishPrefer not to answerOther
Are you bilingual?

YesNoPrefer not to answer
Are you of Hispanic or Latino origin or descent?

YesNoPrefer not to answer
What is your current gender identity?

MaleFemaleNon-binaryTransgenderGenderqueerPrefer to self-describePrefer not to answer
Please describe your gender identity:
Do you identify as LGBTQ+?

YesNoPrefer not to answer
What is your living arrangement?

Own a homeRent a homeLive with family or friendsCurrently experiencing homelessnessPrefer not to answer
Please select your highest level of education.

H.S. diploma or GEDSome college or technical schoolBachelor's degreeGraduate degreeNo H.S. diploma or GEDPrefer not to answer
Do you have any bank accounts?

Checking & savingsChecking onlySavings onlyPrepaid debitOther
What is your current employment status? Choose all that apply.

Full-time with benefitsFull-time, no benefitsPart-time job(s)Self-employedUnemployed, looking for workUnemployed, not looking for workUnable to workRetiredPrefer not to answer
If you received a tax refund last year, how did you use it? Choose all that apply.

Rent, mortgage, or utilitiesGroceriesClothingPaid down debtHome or car repairAdded to savingsTuition or education expensesChildcareVacation or large purchaseMedical expensesNo refund receivedPrefer not to answerOther
Which of the following applied to you last year? Choose all that apply.

Put money into a savings accountSaved somewhere other than a bank accountPut money into a retirement accountUsed a check casher (not a bank or credit union)Used a money order to pay billsUsed a payday loan or car title loanExperienced eviction or threat of evictionPrefer not to answer
How would you handle a $400 emergency?

Cash or from a bank accountBorrow money from family or friendsCredit cardPayday or car title loanI would not be able to handle itPrefer not to answer
What percentage are you saving for retirement?

Less than 10%10% or moreNoneAlready retired/Not applicablePrefer not to answer
How often are you able to pay all your bills on time and in full?

AlwaysMost of the timeSome of the timeNeverPrefer not to answer
How often do you feel stressed about your financial situation?

AlwaysMost of the timeSome of the timeNeverPrefer not to answer
How many years have you used VITA tax preparation, including other VITA programs throughout the country?

This is the first year1-2 years3-5 years6 or more years
How did you first hear about VITA?

Radio/TV/NewspaperSchool/LibraryAt work/my employerCity or County ProgramFacebook/InstagramFamily or friendNon-profitPrefer not to answerOther
If this is your first year using VITA, how did you file your tax return last year?

Paid a preparer to filePaid for software or an online service to prepare myselfUsed another FREE preparerUsed FREE software to prepare myselfDid not filePrefer not to answer
On a scale of 1-10, how likely are you to recommend VITA to friends and family?

1

2

3

4

5

6

7

8

9

10

1 is Not likely at all, 10 is Very Likely
Please comment about why you selected the response option above:
Is there anything else you would like us to know?
Should be Empty: