NO-SHOW AND CANCELLATION POLICY
1) Please arrive a few minutes early for your class. This will give you a chance to use the restroom, put on your helmet and be ready to mount on time. It may not be possible to mount a late arrival and if the class has already started, then you will not be able to ride that day.
2) We will consider you “absent” if you have notified us at least 24 hours in advance. Otherwise, we will consider you a “no-show.”
3) If you will be absent, please CALL (515)305-7361 and PLEASE LEAVE A VOICEMAIL clearly stating the client’s name, class day, and class time. Texts to this phone number are rarely checked as this is the barn phone.
4) In the case of an emergency, the client or parent/guardian should call within 24-48 hours after the emergency.
5) In the case of sudden illness, the client or parent/guardian should call as soon as it is apparent that they will not be able to attend due to illness (at least 2 hours prior to the lesson time).
6) Excessive absences (3 or more) or no-shows (more than 1) will be subject to losing your class slot and being placed at the end of the waiting list.
7) Clients who have been awarded a scholarship for the semester and do not follow our cancellation procedures will be subject to forfeiting the scholarship and being ineligible for future scholarships. Scholarship clients may also be subject to a “no-show” fee of $25.
8) Clients participating under agency funding through the State and do not follow our cancellation procedures will be subject to a “no-show” fee of $25 and will be billed personally.
9) There will be NO REFUNDS or MAKE-UPS for missed classes unless Rhythms of Grace must cancel due to weather or scheduling conflicts. Payment for the semester is required before the semester begins.
10) If you must withdraw from the semester after it has begun, please contact Rhythms of Grace, (515)305-7361
“No-Show, No-Calls” result in:
Decrease in recruiting and retaining volunteers
Unnecessary tacking and untacking of our horses
Inefficient use of staff and volunteers
Additional Information for Physical/Occupational Therapy Clients
We require a minimum of 2 hours’ notice for the cancellation of a therapy appointment. Cancellations made less than 24 hours in advance may be considered a “no-show” and subject to a cancellation fee of $35.
Cancellations made for reasons that could be rescheduled for another time, such as other therapies, doctor appointments, and vacations must be turned into your therapist a minimum of 2 weeks prior to the absence.