Service Checklist v1.0

Service Call Workflow
Service Technician
If Other:
Date & Time
What Location are you Servicing?
If Other
Is there a Nokia FastMile Gateway (Cellular Modem) Onsite?

YesNo
Follow the Instructions at:

https://public.3.basecamp.com/p/nKLKPbjyQFpeAzpnBJVMuG6a
Turn Off 5GHz RadioTurn Off 6GHz RadioMake Sure Oongalee24 is the only network
When you arrived: How many Total Gateways were present on site?*
Take Photo of the Units in a Group
How many Gateways are NOT WORKING?
How many Gateways are PHYSICALLY DAMAGED?*
Please Describe Damage (for EACH unit):*

Any other information relating to the Physical condition of the Gateways
Please attach photos Highlighting PHYSICAL DAMAGE to Gateways
Were you able to replace ALL damaged Gateways?*

YesNo
How many PHYSICALLY DAMAGED Gateways did you Replace?
# of Gateways UNABLE TO BE REPLACED =
# of Units the Location is shorted.
Interactive Troubleshooting

Use this Section to troubleshoot the Non-Working Units
Is the Physically OK, but Non-Working Unit displaying anything on the Screen?
Is there power to the screen or the top row of LEDS?
Does the Unit Respond to Touch Prompts or the Power Button being Pressed?
Change the Battery with a FULL one - Does the unit Power on?
Plug the Unit into AC Power (via Charger Cable) Does it power on?
This unit may be in "Night Mode" -
If the unit is responding to these touches - do the 10x Tap, and make sure "Nightmode" is set to "Off"
Also check the Timezone is correct.
Reboot the Unit and it should work.
This Unit needs a repair - It can be fixed.
You can remove and send in for repair, or if you are comfortable to try the step below:

- Take off Base and check for a Battery Upgrade Chip:

- If there is one; remove it and leave the 4-wires disconnected.
Try Battery to see if this has fixed the problem.

- If there is no Upgrade Chip Present - you can send the unit in.

(or request a new connector from Head Office to repair it yourself if you are comfortable.)
This unit needs to be Re-Firmwared.
Use your laptop and USB Cable to re-firmware the appropriate Firmware to the unit.
You will have to reinstall the APK (via USB/SD Card/Bluetooth/Download)
And Re-Add the Unit to the group.
This Unit has damage to the motherboard and will need to be repaired.
Remove from Site.
Tag unit: "DB" with the DATE and LOCATION it was taken.

i.e. DB - 22-JAN-2025 - BP #2167
How many Total Batteries on-site?*
(include batteries installed in units, and charging cart)
How many Damaged Batteries?*
(not charging, not working in units, or showing an incorrect light sequence)
Were you able to replace the damaged Batteries?

YesNo
Notes/Comments:
Any other information relating to the condition or operation of the Batteries
Take a Photo of the Batteries you are Removing from site.
Charge Station:*
Please Take a Photo of Charging Cart:
Physical Check: Perform on ALL Units.*
How clean and orderly is Oongalee equipment at this location?
Operational Check: *
Software Check:*
Client Questionnaire:*
Worksite Check:
Please Take a Photo of the Restaurant Floor Plan (both Lounge and Dining):
Please list any Expectations that you have set and/or reminders for the next service technician to site:*
Type: N/A if Not Applicable
Location Feedback

Please have the Manager / Manager on Duty fill this out:
Have we been able to address all your concerns and are you satisfied with performance of the hardware and quality of service you've received today?*

Yes! Good Job - Nothing more to say!Yes! and I have something to add:So-So: Things could be better - See BelowNo: There is something more that needs to be done:
Please Elaborate or Leave any Comments that will help us create a better Experience for our Clients!
Please be detailed
Manager / Staff Signature:

Clear
Manager / Staff Name & Contact*

First NameLast Name
TelephoneEmail
Should be Empty:

Service Call Workflow

Interactive Troubleshooting

Location Feedback