Warranty Request
Please fill out the following information so that we can take care of your Warranty Claim.
I have followed the warranty guidelines sent to me and have read/understand to the best of my ability that this incident meets
Stately Warranty Specifications
.
*
I AGREE
CLAIM INFORMATION
Sales Order #
*
Refer to Order Emails/Invoice
Desired Outcome
*
Please Specify
Product Replacement
Partial Refund
Full Refund
Maintenance/Repair
Required for Warranty Claim
Product Affected
*
Ex: Door Hardware, Door Warping, etc.
Date of Incident
-
Month
-
Day
Year
When did you notice?
Who installed the product?
*
Please Select
Stately Install Team
Self-Installed
Contractor/Builder
Required for Warranty Claim
Contractor/Builder Name
Contractor/Builder Phone Number
Was Product delivered or did you/contractor pick it up?
*
Please Select
Delivered
Picked Up
Delivery Date
*
-
Month
-
Day
Year
Pick Up Date
*
-
Month
-
Day
Year
Installation Date
*
-
Month
-
Day
Year
Summary of Issue(s)
*
Please describe and explain the issues on the product
*Please Upload Photos of affected issue
*
Browse Files
Drag and drop files here
Choose a file
*SPECIFICALLY 2 Photos of Issue, 1 Photo of Entire Product Affected
Cancel
of
Optional: Please Upload 10-15 Second Video Showing Inoperability of Item
Browse Files
Drag and drop files here
Choose a file
(Optional but appreciated) 1GB File Size Limit. Warranty cannot be created without this
Cancel
of
I acknowledge that my warranty claim will be subject to review and a possible inspection (If necessary) by Stately Representatives before a decision is made.
*
I AGREE
Any installations done by a Non-Stately Technician may require a preliminary inspection before a determination can be made by the Stately Warranty Team. If an inspection is necessary, I acknowledge that I will be required to pay a service fee of $399. This service fee will cover the cost of travel + inspection by a Stately Technician and will be refunded in its entirety if the technician determines that the fault is due to a manufacturing error.
*
I AGREE
CUSTOMER INFORMATION
Name
*
First Name
Last Name
Phone Number
Format: (000) 000-0000.
Email
*
Preferred Contact Method
*
Please Select
Phone Call
Email
Best Time to Contact
*
Morning: 8am-12pm
Afternoon: 12pm - 5pm
Address
*
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Submit
Should be Empty: