Van Maintenance Feedback & Survey
Dear Nomadic Van maintenance customer! To better serve our existing buyers and future customers, we want to learn more about you and your needs as a Van enthusiast. We would love to hear your thoughts, suggestions, concerns or problems with anything so we can improve! The survey info you provide is invaluable to our business in understanding our target audience. We sincerely appreciate your feedback and taking the time with this survey. By completing you'll automatically be entered into our super cool raffle!!! - Your Friends at Nomadic Van
Feedback Section
We thank you for filling out the following section, your answers will significantly help us improve as a business! (Your privacy is important to us, we will not sell any of your data)
Name
First Name
Last Name
E-mail
example@example.com
Gender
Male
Female
Other
Which model of vehicle did you recieve maintenance on?
Please Select
Delica l300 Starwagon
Delica l400 Space Gear Short Wheel Base
Delica l400 Space Gear Long Wheel Base
other
If you stated other, which vehicle model did you own?
Did you purchase your van from us?
Please Select
Yes
No
If not us, Who did you purchase your van from?
Do you still own your Van?
Yes
No
If you sold your van, how did you sell it and approx. what was the resale price? (optional)
If you sold your van, please briefly explain why you sold it. (optional)
Age
Which city do you currently live in?
Which state do you currently live in?
What line of work are you in?
Please type in a few of your primary interests/hobbies (format ex : kayaking, hiking, biking)
Are you married?
Yes
No
What MAJOR maintenance/performance items have you received from us?
Engine Overhaul (Timing Belt, Water Pump, Alternator, Front Case Seals)
Tuning
Custom Exhaust
Injection Pump Replacement
Turbo & Intake/Exhaust Manifold Work
Drivetrain work
Sliding Window Install
Engine rebuild or replacement
Other
When did you receive service on your van (approximate date)
 -
Month
 -
Day
Year
Date
How satisfied were you with the following?
Rows
A lot of room for improvement
Decent
Satisfied
Very Satisfied
Overall Service Quality
Cleanliness
Customer Support Quality
Service Timeliness
Service Pricing Level
On a scale from 1-10, How satisfied are you with your van maintenance overall?
Worst
1
2
3
4
5
6
7
8
9
Best
10
1 is Worst, 10 is Best
Is your vehicle currently road-worthy/driveable?
Yes
No
Did we resolve the issues your vehicle was having?
Yes
No
Sort of
Are there any noteworthy issues your vehicle is still having?
Anything else you would like to add for feedback? (We love any and all input!)
Survey Section
Many of our maintenance customers bring in outside vehicles that were not purchased from us or refurbished upfront. Because of this many of our customers who bought a vehicle from our competitors end up bringing their vehicles to us for maintenance anyway. To better capture future Delica buyers upfront, the following questions are geared to better help us understand our target market. We thank you for filling out the following section, your answers will significantly help us improve as a business! (Your privacy is important to us, we will not sell any of your data)
How did you originally find/ hear about our business?
Google Search
Instagram
Friend Referral
Van Sticker
Facebook vehicle listings
Event
Forbie exchange
Forums
Auctioning Website
Google Ads
YouTube
You were in the Sun Valley area
Other
If you stated other, how'd you find us?
Which van features' were MOST important to you in your buying decision? (pick up to 3)
Crystalite Roof
Safety Rating
Diesel Engine
4x4 drivetrain
Camper capable seating
Van performance Tune
Nomadic Maintenance Routine
Other
If you stated other, what were the most important van feature(s) to you (Optional)
Who did you buy your van from?
Nomadic Van!
JAVAN imports
CapitalJDM
Vanlife Northwest
DelicaUSA
JDMcarandmotorcycle
Facebook Marketplace
Auction
Private Seller
I imported it myself
Other
If you listed other, who did you buy your van from?
How did you originally find/ hear about the SELLER you listed above?
Google Search
Instagram
Friend Referral
Van Sticker
Facebook vehicle listings
Event
Forbie exchange
Forums
Auctioning Website
Google Ads
YouTube
Other
If you listed other, how did you hear about the seller you bought from?
Were your familiar with Nomadic Van when you bought your van?
Yes
No
If you bought from an different seller, What were your main reasons for buying Van from a different importer/seller? (Select all that apply)
I didn't know Nomadic Van existed
Price point
Geographic location
They had a better sales pitch
I don't care about upfront in-depth maintenance that much
I didn't need a tuned van at the time
They had great marketing
Their vehicle looked cooler. (graphics, color, etc)
The vehicle had more upgrades I wanted (upgraded bumper, tires, roof rack, etc.)
Other
Can you tell us a little more about your initial van buying process and why you bought from the seller you bought from?
Did you end up spending the about same (or more) by buying from a different seller +added maintenance compared to buying an already refurbished van from us? (most of our vans are $22k-$27k)
If you could do it over, would you buy your vehicle from Nomadic Van directly?
No becuase I love the cosmetic look of my van
No because I was happy with my experience/van from the other seller
Potentially
Likely yes
Absolutely yes
Other
What were your main reasons for buying a Delica/related vehicle? (pick up to three)
I simply fell in love with the Delica/related vehicle!
Camper capabilities
Eye Candy
Reliable 4x4 vehicle
I like to be different
Just needed a new car
Work Related
the #vanlife buzz
Family vehicle
Needed to get out in Nature More/ out of the city
Other
If you stated other, what was your reasons for buying a Delica/related vehicle?
Is your van your only vehicle?
Yes
No, my spouse owns another vehicle
No, I own 1 other vehicle
No, I own 2 other vehicles
No, my spouse and I own 2 other vehicles.
No, I own many vehicles (3 other vehicles or more)
What have you mainly used your Delica/related vehicle for? (pick up to 2)
Daily Driving
I use it to access my outdoor activity (rock climbing, biking, fishing, snowboarding, skiing, hiking etc.)
Overlanding
Offroading
Road-tripping
Work Related
Just Driving it around town
Camping
Shuttling my children
I use it for everything!
Other
Tell us more about what have you mainly used your Nomadic Delica for? (activities, off-roading, road trips, camping, commute etc.)
On scale from 1-10, how important was it to you in your buying decision that the vehicle was already fully mechanically refurbished?
Worst
1
2
3
4
5
6
7
8
9
Best
10
1 is Worst, 10 is Best
Did you test drive your van before putting a deposit down?
Yes
No
Can't remember
On scale from 1-10, how important was it to you to test drive the vehicle in person before putting down a deposit?
Worst
1
2
3
4
5
6
7
8
9
Best
10
1 is Worst, 10 is Best
Please tell us a little more about the biggest reasons that led to your Delica purchase!
Is a rooftop tent upgrade for approx. $2500 something that you would seriously consider for your Delica? [includes labor](tent sleeps an additional 2 passengers)
Yes
Potentially
Probably Not
How often do you drive your Delica/related vehicle
Daily Driver
Almost Everyday
Weekend Warrior
Periodically
Almost never
Other
Of the Two Van Graphics below, which do you like more?
Option 1
Option 2
I love them both equally
Honestly, I don't think either of them are that appealing, keep trying!
How often do you go offroading in your Delica? (Any road requiring 4wd)
Pretty much everyday
Weekly
Twice a month
Once a month
Once every 3 months
Almost never
Other
Is there anything Nomadic Van COULD HAVE done differently to better suit your needs? (different addons, graphics, purchasing process, website layout, customer support etc?) All feedback appreciated!
Is there anything Nomadic Van CAN do differently to better suit your needs? (parts support, community meetups, maintenance needs, consignment, customer support etc?) All feedback appreciated!
Submit
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