Matting & Health Problems
If your dog is matted, you agree to let me use my expertise to take the necessary steps to ensure your dog's safety is a priority. If any skin issues arise after removing the matting, I will not be held responsible.
Mats cut off the air flow in your dog's skin and can trap moisture, which can cause irritation and sores on your dog. Even mild matting can be painful, but in severe cases matting can cut off circulation to your dog's skin and cause hematomas. Here at Alison's Pet Grooming, I strongly believe in "Humanity Over Vanity." Should your dog come to me with mats I will do what is in the best interest of the dog and shave them down. By booking an appointment with me you are agreeing that as your groomer, Alison is not liable for cuts, irritation, bruising, and other such injuries caused by matting, nor is she liable for old injuries that may have been hidden by the matted hair.
Cancellation & No-Show Policy
Although I understand things happen, I ask that appointments are kept & made on time. If you are unable to make it to your appointment, please contact me 48 hours before to avoid a cancellation fee.
If you are late for your appointment, I offer a 10 minute grace period. If you show up 10 or more minutes late, this may result in rescheduling and/or a late fee. This is because most of my appointments are scheduled back-to-back. You being late may put me behind for the rest of the day, which is not fair to my other clients who show up on time.
If you do not show up at all, you will be recorded as a no-show & I will have to charge you 50% of the service booked. These fees will need to be paid before your next appointment.
Please do not arrive more than 5 minutes early for your appointment, as I cannot guarantee that I will be ready for you. If you arrive to pick your dog up before I contact you, please DO NOT knock on the door, or walk in. Please wait for me to contact you when your dog is ready.
Please understand that pricing is subject to change. Additional fees and charges may be added to the price of your groom based on, but not limited to, the following conditions: late cancellations, pick ups, missed appointments, size, behavior, coat conditions, etc. Payment for services is required at pick up via; cash, card(3% convenience fee), check or venmo.
By signing this form, you agree to all of the above.