• Customer Journey Survey

    esbs current and recent Savings and Mortgage account holders only

  • Your opinion is very important to us!

    In our continual efforts to improve the range and quality of the services we provide, it would be appreciated if you could please let us have an honest opinion on your experience with the Society by completing this short survey. You can also help us to achieve our annual goal of donating £1,000 to our nominated Charity of the Year, currently Leicestershire Search and Rescue, as for each online survey completed we will make a donation of £2 (until that target is reached).

    * are required fields, and can't be left blank.

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  • 2. Do you feel the product you hold still meets your needs?*
  • 3. If you have had to contact the Society was your interaction with the staff member a positive one?*
  • 4. Was it easy to communicate with esbs?*
  • 5. Was it easy to access and understand information needed to obtain your financial objectives?*
  • 6. Was your experience with esbs a positive one?*
  • 7. Compared to other financial institutions, how was your experience with esbs?*
  • 8. Would you to recommend esbs to others?*
  • 9. Would you consider esbs for your next financial product?*
  • 10. Have you contacted, or have you considered contacting, esbs about switching your savings account (Savers) or your mortgage product (Mortgage Customers)?*
  • 11. Do you believe your account offers fair value based on the rate you are receiving (Savers) or the rate you are paying (Mortgage Customers)?*

  • Thank you for taking the time to participate in this survey.

    All personal information provided by you within this survey will be held in confidence.  By completing this survey you agree to us contacting you to discuss your comments should we feel the need to do so.

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