ADA Paratransit Eligibility Determination Survey - 2024

  • ADA Paratransit Eligibility Determination Survey - 2024

    By: Jess Segovia, ADA Guru

  • ADA Guru is conducting a survey of ADA Paratransit Eligibility Determination programs throughout the United States. The purpose of this survey is to understand how public transit agencies manage the eligibility determination process, and to understand the many unique approaches used in our industry.

    Please answer the questions below as accurately as possible.  If data is not readily available, make your best educated guess.  

    The results of this survey will be shared with all who provide an email address.  And feel free to share this survey with other eligibility determination professionals in and around your region.

    NOTE: All questions with a red * are required.  All information will be kept confidential and no names, agencies, contact information, etc. will be used or distributed. 

    As always, thank you for your continued support of ADA Guru!

  • PARTICIPANT INFORMATION

  • 6. How would you describe your agency? (select only one)*
  • 7. How many eligibility determinations did your agency complete in 2023? (select only one)*
  • 8. Please describe how your agency's eligibility determination program is staffed? (select only one)*
  • 9. Agency size - # of Paratransit vehicles (select only one)*
  • 10. How many eligibility determination employees does your agency (or contractor) have? (select only one)*
  • 11. Please identify the eligibility determination elements used in your agency’s program. (select all that apply)
  • 12. For those agencies that require a phone call and/or in-person evaluation WHEN NEEDED, what elements are taken into consideration to make this decision? (select all that apply)*
  • Rows
  • 14. For how long is Paratransit eligibility provided to qualified applicants before requiring recertification? (select all that apply)*
  • 15. Does your agency’s eligibility determination program automatically qualify applicants based on age? (select only one)*
  • 16. Many eligibility determination staff struggle with denying applicants. Are there times when you have qualified an applicant because you felt bad about denying them? (select all that apply)
  • 17. The ADA requires that transportation to and from an in-person assessment appointment be provided by the agency. Please select your agency’s method of transportation. (select all that apply)*
  • 18. What is the most challenging part of the eligibility determination process? (select all that apply)*
  • 19. In what ways has your agency considered enhancing its eligibility determination program? (select all that apply)*
  • 20. Does your agency’s eligibility determination program provide information on fixed route bus and/or rail services to applicants? (select all that apply)*
  • 21. Do you believe that your community’s fixed route bus and/or rail services are capable of meeting the needs of individuals with disabilities? Considerations include having accessible vehicles that are well-maintained, good variety of routes and route frequency, Operators willing to assist, etc.*
  • 22. Does your agency operate a travel training program? (optional)
  • 23. Who operates your travel training program? (optional)
  • 24. How does your agency measure the success of its travel training program? (select all that apply)
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