Customer Return Request Form

Return Request Form

Please fill out the form below. It will take approximately 5 minutes to complete. Any information we collect in relation to you is kept strictly secured.
Purchase Information
Purchase Date*

DayMonthYear
Purchase Channel*
Where did you make this purchase?
Order No / Invoice No*
Product Description*
Brand / Name / Model as shown on your order confirmation email
Serial Number or IMEI
Check the box or the product for the serial number/IMEI number. Leave it blank if your product doesn't have it.
Return Information
Return Reason*

Faulty (within 30 days purchase)Faulty (after 30 days of purchase)Change of mind (within 30 days purchase)Not as describedDamaged in transitWrong item receivedOthers
Return Policy - Faulty Products
- If a product fault is found within 30 days of purchase, customers may choose between a replacement, store credit, or a refund.

- If a product fault is found after 30 days, it is covered by the manufacturer's warranty. The item will be repaired or replaced as per the manufacturer's decision. Customers can contact the manufacturer directly for expedited warranty claims, or we are available to assist.

- Please note that physical or liquid damage is not covered by the warranty.

- An inspection fee will be applied for returns where no fault is found.
Return Policy - Change of Mind
We recognise that sometimes preferences change after a purchase. To accommodate this, we provide a 30-day return policy for change of mind returns.

Return Condition: Ensure the product is in a brand-new, sealed, and unopened condition, with its complete original packaging. Please note a partial refund of 80% will be applied if the product's packaging is opened or if the product is used. The specific amount depends on the overall condition of the returned item. Please ensure that all accessories are returned along with the product.

Postage Deduction: For items with free postage, a deduction of $10.80 will be applied for parcels weighing less than 1kg. The postage costs for bulkier items will vary and be determined by both the weight and the delivery location.

Return Postage: Please note that the return postage is your responsibility. Ensure a smooth return process by securely packaging the product and consider using Registered Post with tracking for added security.
Product Condition*

Brand New - Sealed Unopen PackageExcellent - Opened PackageUsed - With PackageUsed - No Package
Photo / Video of Item Condition*

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Return Notes*
Please provide additional details regarding the return of the item.
Vendor Case ID
Please enter the case ID if the manufacturer has provided you one.
Photo / Video of Item Fault*

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Fault Description*

What are the issues? What is the expected functionality? Could you provide the steps to reproduce the fault in the item?
Preferred Resolution*

Replacement / RepairExchange for Different ProductsStore CreditsRefund (Purchases within 30 days)
Customer Information
Full Name*

First NameLast Name
Phone No*
Please enter a valid 10 digit phone number (including area code).
Email Address*
example@example.com
Postal Address (for Replacement or Repaired Units)

Street Address

Street Address Line 2

CityState

Zip CodeCountry
Should be Empty:

Return Request Form

Purchase Information

Return Information

Return Policy - Faulty Products

Return Policy - Change of Mind

Customer Information