Pharmacy Refill Request
Please allow up to two business days for all in-house and outside pharmacy refill requests. Our medical team reviews your pet's records to ensure the medication is safe and appropriate. We will contact you directly to confirm when your medication is ready for pickup or if there are any issues. Same-day prescription requests will incur an Expedited Prescription Request charge of $15.00 to cover the immediate attention from our medical staff. We appreciate your understanding.
Refilled medications can be picked up from our Chicago location Monday through Friday, from 9 AM to 5 PM. Our Wilmette office offers pickup on Tuesdays and Wednesdays from 11 AM to 4 PM. Please wait for our confirmation before coming to pick up your pet's medication.
If you prefer to have your prescription shipped, a $20 fee applies. For pick-ups outside of business hours, please inquire about our "Lockbox" option. Please note that shipping and "Lockbox" services are not available for controlled medications and may be subject to change due to weather conditions.
For the safety and integrity of all products, we cannot accept returns of prescription medications, supplements, or labeled medical products. Once a product leaves our practice, we are legally unable to accept it back into inventory for resale, even if unopened. This policy adheres to FDA regulation CPG Sec. 460.300. We apologize for any inconvenience this may cause.
Client Name (as it appears in the medical record)
*
First Name
Last Name
Pet's Name (as it appears in the medical record)
*
Phone Number
Please enter a valid phone number.
Email
example@example.com
Medications/Supplements (including quantities) to refill:
Pickup or Ship?
*
Please Select
I will pickup in Wilmette - 405 Linden Ave.
I will pickup in Chicago - 1767 W. Wilson Ave.
Ship to me!
I would like to pick up outside of business hours, if possible.
Pickup Date (allow 24 hours for fulfillment)
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Month
-
Day
Year
Date
Address *required for delivery
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Notification preference:
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Call
Text
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