All Items are Made By Hope Alive 845. Please allow any shipment from 2-4 weeks delivery. A email will be sent to the customer stating your order was shipped out with a tracking number. All items must be paid upfront with no refund. If an item is damage upon arrival there will be insurance on the package. To pay for item please visit our website on the home page and click on Donate or you may use cash app HOPEALIVE845. Once payment is recieved order will be in process. All funding goes to a 501c3 non profit organization. If you wish to have a Hoodie or Shirt custom made there ill be an extra 10.00 for custom made. Please email us at Hopealive845@gmail.com for which you wish to have printed out on your item. we thank you for your support here at Hope Alive 845.