QUICK REFERENCES
1. Timelines
2. Rush Orders/Fees
3. Invoice Payments/Deposits
4. The Design Phase/Design Fees
5. Plaque Write-Ups
6. Plaque Completion/Pick-Up
7. Shipping
8. Devices/Rank Insignia/Ribbons
9. Refunds
10. Communication Methods
1. Timelines
To ensure a smooth process for custom orders, please adhere to our timeline guidelines. All custom orders must be placed at least 4 weeks in advance to allow for adequate processing time. Orders needed sooner than this will incur a rush fee (see "Rush Orders/Fees" below). Please remember that the completion date reflects the end of the specified day. Following these guidelines will help us meet your deadlines effectively.
2. Rush Orders/Fees
At LekakisLegacyDesigns, we offer rush orders for cases requiring expedited processing. Our standard turnaround time is 28 days, though this may vary based on order volume. Rush fees are applied for orders that need completion sooner than this timeframe:
14-20 days: 25% rush fee
7-13 days: 50% rush fee
Less than 7 days: 75% rush fee
3 days or fewer: 100% rush fee
Rush fees are based on the size, complexity, and urgency of the plaque.
3. Invoice Payments/Deposits
Payments are processed through Square, allowing you to use major credit cards, Cash App, ACH transfers, or cash. Paying in cash offers a 3% discount but must be paid in full before adding your project to the calendar or confirming the due date.
All payments must be completed in full upon receipt of the invoice. For non-rushed orders, you may opt to split the payment by saving a card on file. This requires a non-refundable 50% deposit with the remaining balance due on the 1st or 15th of the following month. No physical product will be delivered until the final payment is made. Delayed payments may result in additional fees or a revised due date. We cannot guarantee timely completion if payments are not made as scheduled.
4. The Design Phase/Design Fees
Open communication is crucial during the design phase. We require a discussion to outline your design preferences and any logos for the custom plaque. For logos, please provide the highest resolution images available. Complex or uncommon logos will incur a vectorization fee.
Design work will only commence after invoice payment. Expect design completion approximately two weeks before the due date, though this could be adjusted based on order volume. Upon completion, you will receive a digital rendering for approval. We will not proceed with production until the design is approved. Delays in approval may push back the due date. Minor design revisions are free; major changes will incur additional fees. Once approved, no further design additions are allowed.
5. Plaque Write-Ups
Submit your write-ups via the order form or email thread created after your invoice is sent, preferably in a Word document. Proofread your write-up carefully as we do not check for spelling or grammar errors. Errors in the submitted write-up will be reflected on the plaque. If the write-up is not submitted before cutting begins, a $20 fee will be added for a metal write-up placard at pickup.
6. Plaque Completion/Pick-Up
Once your plaque is complete, we will notify you via email or text message with pickup details. Pick-up is available after 5 PM. If you cannot pick up the plaque at the designated location, we will arrange an alternate meeting point. Please arrange pickup within 7 days of completion to avoid responsibility for any accidental damage or loss. No further reminders will be sent after this period.
7. Shipping
If your product is damaged during shipping, please email the following to lekakislegacydesigns@gmail.com with "DAMAGED" in the subject line to initiate a claim:
Photos of the external packaging upon arrival.
Photos of the inside of the packaging with materials used.
Photos of the damaged item.
Providing these photos is essential for processing a claim or replacement. Without them, we cannot address shipping-related issues.
8. Devices/Rank Insignia/Ribbons
We do not supply devices, chevrons, ribbons, or similar items. Please provide these items for inclusion in your project. We can source them for an additional charge covering the cost of items and time required to retrieve them. Ribbon stacks should be assembled on the bar before drop-off. Provide a MOL awards list with all awards for ribbons requested and award precedence display page.
9. Refunds
Due to the custom nature of our plaques, all payments are non-refundable once production or delivery has begun. If a mistake is made on our part, we will redo the plaque to meet your satisfaction.
10. Communication Methods
We use email as our primary method of communication to manage conversations effectively and maintain accurate records. For urgent matters, such as design approvals nearing the due date, we may use text messaging or phone calls. All critical information should also be communicated via email. Errors or miscommunications are not our responsibility if not confirmed through the email thread. We appreciate your understanding and cooperation in using email for official correspondence to ensure a smooth process.