Vault X Order Issue

Vault X Order Issue
We’re sorry you’re experiencing an issue. Let’s fix that as soon as possible.
Please complete the form below.
Your vaultx.com Order Number*
Please complete these questions about your issue.
Which best describes your issue?*

I want to return this orderI was sent the wrong orderMy order has not arrivedMy order is incompleteOther
Do you want to return the full order or part of the order*

FullOnly Part
Please be aware that sometimes orders may come in multiple parcels as they are sent from multiple warehouses.

If part of your order has just arrived then we suggest waiting 2-3 days for the rest.

Alternatively please feel free to contact us on help@vaultx.com if you need further assistance.

There is no need to continue with this form in this instance.
As well as explaining the issue below, please can you confirm which items are for return in the 'Please descibe your issue' box below.
We're sorry to hear that. Please select your return reason.*

No longer wantedDamagedFaultyOther
Please note that we are only able to accept unwanted items if they are in thier original condition and in thier original packaging. If this is the case please continue with this form. If items are not returned in thier original packaging you may not be refunded.
What does the package tracking information say?*

It says Delivered but I did not get the packageThe tracking information has not updated in 5 daysThe tracking information has never updatedI don't have tracking informationOther
In the first instance please can you contact the courier and ask them for proof of delivery.

Please be aware that the only information we have to go on is the courier tracking details, which says delivered.

Without any confirmation from the courier we can only assume the package is delivered as per the tracking information.

If they cannot confirm proof of delivery please contact Vault X and we will arrange for a claim with the courier and arrange for a replacement or refund.
Have you contacted the courier - and have POD or further information to provide?

YesNo
If you have a POD or evidence of non-delivery please upload it here. (max files size 5mb)*

Cancelof
Pleases enter your personal details
Name*

First NameLast Name
Email*
example@example.com
Delivery Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip CodeCountry
Please provide pictures of the issue (max file size 5mb)*

Cancelof
Please describe the issue - Additional Information*
Thank you for providing details of your return request. Please double check the information you have provided and then click 'submit'.

We will email return instructions to the email address provided above.

Queries are usually answered within 24hrs. If you have contacted us at a weekend we will answer next working day.
We are sorry to hear this.

Please double check that the information on this form is correct and submit. We will look into this for you and get back to you as soon as we possible can.

Queries are usually answered within 24hrs. If you have contacted us at a weekend we will answer next working day.
Thanks for getting in touch. We will look into this and get back to you as soon as possible. Please make sure the information on the form is correct and press submit.

Many Thanks
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