Cancellation or Rescheduling Policy
Cancellations or Rescheduling with More Than 7 Days' Notice:
No fees charged. We understand unexpected things can happen.
Cancellations Within 7 Days of Appointment are accepted as long as the artists are notified 7 days in advance of the booked appointment.
7-4 Days Before: 25% service fee. This helps compensate artists for lost time and preparation. This also applies to reschedules, this fee will not apply to services in the future.
3 Days to 25 hours Before: 50% service fee. Late cancellations significantly impact artist income and scheduling. This also applies to reschedules, this fee will not apply to services in the future.
Cancelations the day of (within 24 hours of the appointment) will be charged 100% of the service fee. Day of cancellations represent lost income and impact artist income and scheduling. This also applies to reschedules, this fee will not apply to services in the future.
No-Shows:
No-shows will be charged 100% of the service fee. We value our artists' time and professionalism, and no-shows create significant losses. Rebooking will require payment in advance to reserve another appointment, if there is a cancelation or rescheduling within 7 days of the appointment further service will be declined and all payments will be non-refundable.
Exceptions:
Documented Emergencies: We understand emergencies happen. Please provide documented proof (e.g., doctor's note) for potential waiver or reduction of cancellation fees.
Studio Closure: If we need to cancel your appointment, we will offer you a full refund or reschedule at your convenience.
Artist Emergency or Illness: If we need to cancel, more or reschedule your appointment a discounted service will be offered for that appointment rebooking at the time to retain you as a client. We offer this as value added to our services to keep all our clients. Events, and scheduling problems do happen- our artists try to prevent moving appointments as much as humanly possible. This provision applies to appointments booked or moved under 2 weeks or less of the booked time. For further information please refer to your artist. Circumstances may vary and are reviewed on a case by case basis.
Rescheduling:
You can reschedule your appointment once with at least 7 days' notice without any additional fees. Subsequent reschedules within a short timeframe may incur a fee depending on the artist's availability.
Multiple reschedules: If you resechdule more than 3 times, you will be required to pay half of your booked service in advance to hold an appointment. Your payment may not be applied to other tattoo sessions or other services if you have to reschedule. As a result of any rescheduling not observing the aforementioned cancelation policy will disqualify you from retaining the amount paid in advance and you will forfeit your money.
Communication:
Please communicate any cancellations or rescheduling requests as soon as possible via phone, email, or in person. Prompt communication helps us adjust our schedule accordingly.
Transparency and Fairness:
We believe this policy is fair and transparent, balancing your needs with our artists' livelihood. By booking an appointment, you agree to these terms. We operate with implicit transparency to our clients, and conduct communication as such to ensure our clients feel supported and know that their artist is looking out for their best interest. We understand life happens.
Thank you for your understanding and cooperation!
Delays
We understand that delays can happen however, we must keep the other clients and artist on time. If a client is 30 minutes past their scheduled time, we will have to reschedule/cancel the appointment.