NDIS Service Agreement

Between:

AND

Conclusive Coordination Pty Ltd atf Conclusive Coordination Trust ABN 91753627738  (“the Organization")

The Organization hereby agrees to carry out and/or provide the Supports for the Participant in accordance with the Schedules and the Terms attached to this Agreement.

Conclusive coordination agrees to provide the participant with Support Coordination until further notice. Additional expenses (i.e. things that are not included as part of a participants NDIS supports/ allocation) are the responsibility of participant/s representative. The prices per hour are as follows (as at July 2021);

$   100.14/hr Support Coordination (charged in 15 min increments, including phone calls, emails, meetings)

$   $97c /km of travel

*All prices are subject to change pending review of the NDIS price guide. Prices will be indexed accordingly.

The NDIS and this service agreement
Terms of Service (also known as a service agreement) are made for the purpose of providing Support Coordination under the above participant’s NDIS plan. The parties agree that this Service Agreement is made in the context of the NDIS, which is a scheme that aims to:

 

·        Support the independence and social and economic participation of people with disability, and

·        Enable people with a disability to exercise choice and control in the pursuit of their goals and the planning and delivery of their supports.

 
Schedule of supports
Conclusive coordination agrees to provide the participant with Support Coordination for the period stated in the participant’s plan. Additional expenses (i.e. things that are not included as part of a participants NDIS supports/ allocation) are the responsibility of participant/s representative. The prices per hour are as follows (as at July 2021);

 07_002_0106_8_3 Level 2: Coordination of Supports Hour
$100.14
(charged in 15 min increments, including phone calls, emails, meetings)

$   $97c /km of travel

*All prices are subject to change pending review of the NDIS price guide. Prices will be indexed accordingly.

Usual Working hours

Conclusive Coordination isn’t an on-call service or crisis response, we are not obligated to answer any phone calls outside of our usual working hours even in emergency situations. (Monday to Friday 9am to 5pm, (subject to change)

In case of an emergency you can call 000 or life line on  13 11 14. In the event of unplanned or scheduled leave, our phones or emails may or may not be monitored, but  we will take as many precautions to give our clients sufficient notice or alternative solutions.

 

Travel Charges
Travel costing is determined via the NDIS guidelines, charged in 15 minute increments based at the provider’s hourly rate. This is capped at a maximum of 30 minutes travel each time the provider is within their vehicle for the client.

 

 

Cancellation Policy
The participant must give 48 business hours notice if they cannot attend a scheduled appointment. If the participant fails to give 48 hours notice the scheduled appointment will be billed from the supports in the participant’s NDIS plan.

 
Responsibilities of Provider
Conclusive Coordination agrees to tend to the Support Coordination needs for the services stated in the plan as Support Coordination. This includes:

·        Review the provision of supports as things change.

·        Communicate openly and honestly in a timely manner.

·        Treat the Participant with courtesy and respect.

·        Consult the Participant on decisions about how supports are provided.

·        Give the Participant information about managing any complaints or disagreements and details of the provider’s cancellation policy (if relevant).

·        Listen to the Participant’s feedback and resolve problems quickly.

·        Give the Participant the required notice if the Provider needs to end the Service Agreement (see ‘Ending this Service Agreement’ below for more information).

·        Protect the Participant’s privacy and confidential information.

·        Provide supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 and rules, and the Australian Consumer Law.

 
Responsibilities of participant/’s representatives
Representatives agree to:

·        Inform the Provider about how they wish the supports to be delivered to meet the Participant’s needs.

·        Treat the Provider with courtesy and respect.

·        Pay/approve invoices within the due date.

·        Talk to the Provider if the Participant has any concerns about the supports being provided.

·        Give the Provider a minimum of 48 hours’ notice if the Participant cannot make a scheduled appointment; and if the notice is not provided by then, the Provider’s cancellation policy will apply.

·        Give the Provider the required notice if the Participant needs to end the Service Agreement (see ‘Ending this Service Agreement’ below for more information), and

·        Let the Provider know immediately if the Participant’s NDIS plan is suspended or replaced by a new NDIS plan or the Participant stops being a participant in the NDIS.

 
Privacy
Conclusive Coordination will endeavour to protect your privacy and storage of personal information in both physical and digital formats. We take all reasonable steps to secure any personal information which we hold about you and to keep this information accurate and up to date.

Payment
The Provider will provide supports as stated in the participants NDIS plan.

The Participant agrees to nominate Conclusive Coordination to provide supports provided under these terms of service. After providing those supports, the Provider will claim payment for those supports from Plan management company or directly from self-managed clients.

 

 

 

Ending an Agreement
Should either Party wish to end the Agreement they must give 4 weeks’ notice, this notice may be waived upon mutual agreement of participant and provider. If either Party seriously breaches the terms of service, the requirement of notice will be waived.

 

Goods and service tax
For the purpose of GST legislation, the parties confirm that:

·        A supply of supports under this Service Agreement is a supply of one or more of the reasonable and necessary supports specified in the statement included, under subsection 33(2) of the National Disability Insurance Scheme Act 2013, in the participant’s NDIS plan currently in effect under section 37 of the NDIS act.

·        The participant’s NDIS plan is expected to remain in effect during the period the supports are provided, and The participant will immediately notify the provider if the participant’s NDIS plan is replaced by a new plan or the participant stops being a participant in the NDIS

 

Changes to the terms of service
If changes to the supports or their delivery are required, the Parties agree to discuss and review the terms of service. The Parties agree that any changes to the terms of service will be in made writing, and if necessary, signed by both parties.

Feedback, complaints and disputes
If the Participant wishes to give the Provider feedback or is not happy with the provision of supports and wishes to make a complaint the Participant can talk to

Jessika Triffitt – Director of Conclusive Coordination
Ph 0493550923  or Email Jessika@ConclusiveCoordination.com.au

If the participant is not satisfied and does not want to talk to this person / persons, the Participant can contact the National Disability Insurance Scheme by calling 1800 800 110 or the NDIS Quality and Safeguard Commission on 1800 035 544

I hereby acknowledge that I have read and understood the terms and conditions set forth in this Service Agreement Contract. I agree to be bound by all provisions, duties, and obligations contained herein, and I accept and consent to all aspects of this agreement.

If the participant cannot sign, then the legal guardian, plan nominee or child representative may sign. This needs to be a legally recognised representative or a recognised representative by the NDIS. 

Conclusive Coordination needs to collect, use, store and share personal and sensitive information regarding our customers to facilitate the provision of services and fulfil our role and requirements as a disability services provider. This includes:

·      Collection and sharing of information for the purpose of providing support coordination;

·      The disclosure of information to relevant funding bodies, and;

·      The disclosure of information required under law to State and Federal Government agencies.

Conclusive Coordination will take all reasonable steps to protect the privacy of personal information

I hereby give my full consent for Conclusive Coordination to collect, contact, and communicate with the individuals and stakeholders listed below. I understand that personal and sensitive information may be required to facilitate effective support coordination services.  I also acknowledge and agree that Conclusive Coordination may share relevant information with the unspecified stakeholders listed below in order to provide the necessary support:

·        Plan manager (if applicable)

·        Medical practitioners and allied health practitioners

·        Community/public/family services you are accessing

·        Formal and informal supports; including family

·        School and other educational programs

And other people/providers you authorise sharing of your information with (please detail below)

If there are any individuals and/or organisations you specifically do not want to provide share consent with please advise the Support Coordinator and list below.

 

I understand that this information will be used exclusively to assist the Support Coordinator at Conclusive Coordination for the purpose of coordination of supports.

-         I understand that any information gathered may be recorded in my file

-         I understand that any information gathered will remain confidential

-         I understand that this consent remains in force only for the length of this service agreement

-         I understand that Conclusive Coordination may be required to share information without my consent in the event of:

-         A reportable incident

-         If required by subpoena

-         If required by an authorised agency

I have been informed of my rights regarding my personal information and understand that I can withdraw in writing my consent at any time, subject to legal or contractual obligations.

As part of our commitment to efficiency and high-quality service delivery, we utilize advanced IT software and artificial intelligence (AI) tools, including ChatGPT, to assist with document drafting, report generation, data analysis, and administrative tasks. These technologies enhance our ability to provide accurate, timely, and well-structured outputs.

While AI and IT tools contribute to streamlining our processes, all final outputs are reviewed by our team to ensure accuracy, compliance, and alignment with our clients' needs. By signing this agreement, you also acknowledge and consent to the use of such technologies in the provision of our services.

If the participant cannot sign, then the legal guardian, plan nominee or child representative may sign. This needs to be a legally recognised representative or a recognised representative by the NDIS.