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Skyscanner Research Survey

Thank you for taking the time to participate in this survey! Your feedback is crucial in helping us enhance the user experience on Skyscanner.com, specifically related to flight booking. Your responses will be kept anonymous. There is no right or wrong answers, we're interested in learning from you. This survey is part of Memorisely UX Research bootcamp and should take less than 8 minutes.
Under 1818-2425-3435-4445-5455-6465 or older
Once a year or less2-3 times a year3-9 times a year10 times or more a year
FlightHotelCar Hire
MobileDesktop/laptopTablet
Within the last month1-6 months agoMore than 6 months ago
Google FlightsMomondoExpediaKayakHopperTravelocityPricelineBooking.comOther
What factors or features do you find compelling about the other websites or mobile apps you use for travel booking?
YesNo
If yes, please briefly describe what led to your decision not to complete the booking.
Can you share your thoughts on the clarity of the pricing and payment information during the booking process? Were there any surprises or concerns?
In your opinion, what could Skyscanner do differently to make the flight booking process more user-friendly and efficient?
On a scale of 1 to 10, where 1 is extremely dissatisfied and 10 is extremely satisfied, how would you rate your overall satisfaction with Skyscanner for flight booking?

1

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3

4

5

6

7

8

9

10

1 is Extremely dissatisfied, 10 is Extremely satisfied
Thank you for completing the Skyscanner User Experience Survey! Your input is highly valuable to us. If you have any additional comments or suggestions, please feel free to share. Safe travels!
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Skyscanner Research Survey