HMO FAST LANE

Our HMO Concierge is open to assist you every Monday to Sunday from 8:00 am to 4:00 pm

Swift Processing: Recognizing the importance of time, requests received before 3:00 PM will be promptly processed on the same day. All transactions received after 4:00 PM will be processed the next business day.

Experience Seamless Approval Processes with Westlake HMO Online!

Are you weary of enduring long queues? Bid farewell to such inconveniences and welcome the era of effortless approvals facilitated by Westlake HMO Online! Be it consultations or diagnostics, rest assured that we provide expedited processing of your Letter of Authorization (LOA).

No Queues, No Hassle: With Westlake HMO Online, you can smoothly navigate through the approval process from the comfort of your residence. Simply complete our form, and entrust the rest to us!

Necessary Documentation: To ensure the smooth issuance of approvals, please ensure you have the following essentials at hand:

1. Your Health Card 
2. A Valid Identification Document 
3. Doctor's Request for Diagnostics 

Hassle-free Uploads: Capture images of your ID, health card, and doctor's request for seamless submission.

Swift Processing: Recognizing the importance of time, requests received by 4:00 pm will be promptly processed on the same day. For submissions beyond this time, rest assured they will be prioritized first thing on the following day!
 

Immediate Confirmation: Upon successful reception of your request, expect a confirmation email in your inbox. Furthermore, upon approval of your LOA, another notification shall be dispatched to you forthwith!

Letter of Authorization (LOA) Validity: 

For Consultations: Validity extends to the day of approval.
For Diagnostic Services: Valid for a period of 3 days from the approval date.

Reapproval Facility: Should your LOA remain unused, simply submit a reapproval request online prior to your subsequent visit!

Cancellation of Transaction: If you are not able to do your approved procedure transaction based on the validity period, please contact our HMO Concierge to cancel the transaction.

Inquiry Assistance: For any queries or assistance required, our dedicated Westlake Medical Center HMO Online Approval Concierge stands ready to assist you.


Contact us:
0917-863-0992 
(02) 8553-8185 Loc. 140

At Westlake Medical Center, we take your privacy seriously. Your personal and medical information is kept safe and confidential within our secure hospital system. Only healthcare professionals directly involved in your treatment have access to this information.

Trust and Confidentiality: We value your trust and ensure that your information is used solely for your medical care and to comply with the law. Our team follows strict confidentiality guidelines to protect your privacy at all times.

Compliance Assurance: We adhere to the Data Privacy Act of 2012 and its regulations, ensuring that your personal information is gathered, used, and stored according to the highest standards of data protection.

Your privacy is our priority, and we're committed to keeping your medical information safe and secure.

• Consultation approvals are valid for 3 days only.
• Diagnostic/procedure approvals are valid for 3 days.
• Once transactions are approved and processed with an invoice/charge slip, charges will be automatically applied to your HMO Card.
• If you need to reschedule your approved transaction before the scheduled date, please contact our HMO Concierge team at 09178630992.

PROCESS: 

STEP 1 : Print 1 copy of  your confirmation charge slip 

STEP 2 : Proceed to the Servicing Department (Laboratory, Imaging, Cardio/Pulmonary) 

STEP 3 : Present your Printed Chargeslip/Invoice to the Department Clerk for procedure. 

I hereby acknowledge and fully understand the HMO online approval process. I affirm that all information provided by me is accurate and truthful to the best of my knowledge.