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  • Thank you for choosing to signup with AUS Internet

    If at any point you require assistance, please contact us on 07 4222-1111
  • Date of Birth of account holder
     - -
    2 digit day, 2 digit month, 4 digit year

  • Service Connection Type

    If you are not sure what technology services your area, please contact us on 07 4222-1111
  • Select Service Type*
  • Please select the connection required. *
  • Connection Port (SkyMuster)
  • Connection Port (nbn Fixed Wireless & FTTP)

  • Please note: nbn SkyMuster services transferred from another provider will incur a once-off 'churn' fee of $25 which will be added to your first bill.  A churn will also trigger nbn to notify your previous provider to cancel your existing service once transferred to us.  To avoid this charge, you may elect connect to a new port. A new port connection will also be subject to available bandwidth to your nbn NTD

  • Please note: nbn Fixed Wireless and Fibre to the Premises (FTTP) services transferred from another provider will incur a once-off 'churn' fee of $10 which will be added to your first bill.  A churn will also trigger nbn to notify your previous provider to cancel your existing service once transferred to us.  You can avoid this charge by connecting your service to a new port.

  • Please note: upon connecting your new AUS Internet service to a new port, you will need to notify your existing service provider to cancel any existing service if you no longer require that service. Failing to do so means that you will essentially have multiple connections connected.

  • Do you require a replacement nbn NCD (nbn Network Connection Device)
  • Do you have a Promo Code ?

  • Choose your internet Plan

    All services are billed monthly in advance. There are no lock-in contracts. You may cancel your service at anytime in accordance with our service terms and conditions
  • Select your Desired Plan (FTTN / FTTB)*
  • Select your Desired Plan (FTTC)*
  • Select your Desired Plan (FTTP / HFC)*
  • Select your Desired Plan (FW)*
  • Select your Desired Plan (SkyMuster Premium)*
  • Select your Desired Plan (SkyMuster BIRRR Promo)

  • High Speed Fixed Wireless

    IMPORTANT: You have chosen to connect to a Fixed Wireless Enhanced Speed tier product. Please be advised that not all Fixed Wireless regions support all High Speed tiers. nbn Fixed Wireless HomeFast and Fixed Wireless SuperFast are available to eligible upgraded regions only and your location must fall within distance and beam criteria. When we process your order, we will check eligibility for the High Speed selected. If it is identified that you are not eligible or connect to the selected high speed tiers, then your service will be subsequently completed as and billed as a the next available tier below that selected. If your location is not eligible for any high speed tier, your service will be completed as a Fixed Wireless Plus service. Upon connection or activation, we'll also perform a check to ensure the selected speed tier is delivering the correct speeds to your nbn service. If the speeds do not meet the minimum delivery expectations of nbn for your service, we'll also adjust your service tier accordingly. Please note: Access to Fixed Wireless high speed tiers also requires you to have a compatible router. We recommend any router with Gigabit WAN, and Wi-Fi 6 support for optimal connection speeds
  • Acceptance*

  • Account Holder Information

    Please provide the details of the primary account holder.
  • Would you like this service billed in a business name?*
  • Format: 0000000000.
  • Would you like to add any additional persons authorised to access your account*

  • Proof of ID

    Evidence of ID is required to provide a telecommunications service to you.
  • Please select what ID you will be providing*
  • Upload Image of your ID (Driver Licence, Passport or Proof of Age Card)*

  • Service Connection Address

    Enter the address where you would like your service connected. Be sure to include any unit or apartment numbers

  • Please select your Hardware Option

    A wireless modem/router is required in addition to your nbn connection in order to use the service. You may select from options below if you wish to purchase a device from us, or you may elect to provide your own compatible device. All hardware options displayed are compatible with your selected connection type. FREE standard shipping is included Australia Wide from QLD. Shipping times will vary based on location - typically 1 to 5 business days.
  • Hardware Selection (VDSL)*
  • Hardware Selection (FTTP / HFC / Fixed Wireless / SkyMuster)*
  • Hardware Selection (FTTC)*
  • Would you like to add a 4G backup SIM for your Modem / Router
  • Please select 4G backup Data SIM option
  • Hardware Shipping Address*

  • Home Phone (VoIP Service)

    Bundle a home phone service with your order using VoIP.
  • Would you like to add or transfer a phone service to us (VoIP)*
  • Please select phone number preference*
  • Format: 00 0000 0000.

  • Important note about porting a phone number:
    Porting process will take approximately 4 to 10 business days for standard porting and up to 6 weeks for complex porting.  There is no charge for porting a number except for Complex services, where a non-refundable fee of $120 applies.  Once your existing exchange based copper line PSTN number is ported to a VoIP service, it cannot be reversed.  Where we believe that connecting your internet service is likely to impact your existing phone number transfer, we will initiate a transfer of your phone number before connecting your internet service.  Both services will typically become active on the same day once porting is complete.  VoIP services are reliant on a functioning internet service.  Your VoIP service WILL NOT operate in the event of an internet outage or power failure.  If you require your phone service as a primary means of communication, or for a medical alert, please consider what backup options are available to you.  Priority assistance is not available on VoIP services

  • By selecting YES below, you understand the limitations surrounding the porting of your existing phone number, and authorise AUS Internet to transfer your number from your existing carrier*
  • VoIP Hardware selection*

  • Billing / Payment Setup

  • Please select payment option*

  • Billing of all services is monthly in advance.  Ordinary bills are sent out on the 21st day of each month and fall due on the 28th day of the same month.

    Direct Debit:  Your first bill will be generated within 2 days of connection / activation of your service.  Your initial bill will include pro-rata charges for the remaining period of the month in which you are connected, as well as any hardware options you have selected.  If your service is connected / activated on or after the 21st day within any given month, your initial bill will also show charges for the following month in advance. Your initial bill will be debited from your account usually within 3 business days of activation of service.

    Centrelink CentrePay: Available to customers receiving an eligible Centrelink benefit payment.  Your service charges are deducted from your Centrelink payment in fortnightly amounts of half your monthly service fee per fortnight.  Deductions commence on your next payment date following your service connection / activation.  Any hardware purchased must be paid for prior to shipping, as non-service related items cannot be added to your Centrepay account

  • I authorise SERVICES AUSTRALIA to make deductions from your nominated Centrelink Payment to be paid to AUS Internet Solutions Pty Ltd - User ID: 555136971B for (TEL) Communications and Internet services as specified below: An ongoing fortnightly deduction for the half of the indicated monthly service charge of the selected internet plan to commence immediately from my next payment following the connection of my internet service for which there is no target date or end date.  I understand that I can view, update or cancel payments using my MY GOV account.  Should I shop payments I understand that my service will also cease.

  • Do you accept the CentrePay terms?*

  • Additional Information

  • How did you hear about AUS Internet

  • Please select an option
  • Customer ID*

  • Acceptance of Terms:
    You acknowledge that all of the information provided in your order is true and correct, and that you are submitting this order as the account holder, or authorised person acting on behalf of the account holder.

    Your order shall be processed in accordance with our service terms and conditions which can be viewed online by clicking here.  

    You agree to read these terms and conditions fully within 24hrs of placing your order & should you object to any of the terms or conditions, you may notify AUS Internet within 24hrs, and your order shall be cancelled without any cost to you.  Continuation of an order, followed by subsequent installation or connection, implies your acceptance of the said terms and conditions.

  • I   *   *   have read and understood the above acceptance of terms, and agree for AUS Internet to facilitate my order request.

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