Customer Service Survey
Thank you for participating in our survey. Your feedback is essential to help us improve the Free Trial club and understand how we can better serve your needs. This survey should take about 2 minutes to complete.
Section 1: Free Trial Usage
How often do you use the free tips?
*
Daily
A few times per week
Never
How easy was it to understand and use the tips provided in the free trial?
*
Very Easy
Somewhat Easy
Neutral
Somewhat Difficult
Very Difficult
What was your primary goal in signing up for the free trial club? (Select the closest match)
*
To evaluate the consistency and quality of tips across different tipsters before making a purchase.
Out of curiosity about the overall service and variety of tipsters offered.
To gain insights and tips on specific sports/events that I am interested in.
To access free tips with no immediate intention of purchasing.
Looking for a reliable source of betting tips to potentially subscribe to in the future.
Section 2: Experience and Feedback
Considering the variety and relevance of tipsters tested within the Free Trial Club, how would you rate your satisfaction with the selection of tips provided?
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Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
Reflecting on your overall experience with the Free Trial Club, including the quality of tips, diversity of sports/events covered, and the potential of discovering valuable tipsters, how likely are you to engage with PuntHub.co.uk's services in the future?
*
Very likely
Somewhat likely
Neutral
Unlikely
Very unlikely
Section 3: What type of betting do you primarily prefer? (Select all that apply)
*
Backing (betting on outcomes to happen)
Laying (betting on outcomes not to happen)
Each-way (a combination of both win and place bets)
System betting (using systems or strategies for selections)
Live betting (betting on events as they are taking place)
Other (Please specify)
Section 4: Premium Services & the Sunday Supplement
Are you currently, or have you in the past used PuntHub's Premium Tipsters?
I'm currently using one or more
Have in the past used them
Not currently but may if the right service comes along
Not interested in paying for tipsters
Do you read the weekly tipsters update also known as 'The Sunday Supplement'?
I read it religiously and look forward to it every week
I sometimes read it if i'm not busy
What is the Sunday Supplement?
I'm not interested in reading a weekly roundup
Section 5: Your personalised feedback is important!
Any other comments/feedback you would like to add?
Would you like to let us know who you are? (not required)
example@example.com
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