Faulty Enquiry

Faulty Enquiry

Do you think your bra might have a manufacturing fault? Most bras at Brava are designed to be hand washed only. The care tag on each bra has clear instructions, wash by hand. Machine washing can lead to noticeable damage, which is clearly caused by a machine, whether it's the first wash or the twentieth. For your item to be assessed by our Customer Care team you are welcome to submit an enquiry using the form below. Please allow 48 hours for a response from the team. Thanks for your understanding!
Please note: Once your enquiry has been approved, any item being returned due to a fault must be hand washed prior to sending it back. For health and safety reasons we cannot accept items in an unclean state. Returns that are soiled, stained, odorous or otherwise unhygienic may be refused or returned to the customer at our discretion.
Name

First NameLast Name
Email
example@example.com
Phone Number
Please enter a valid phone number.
Order Number # if known
Brand & Style Name if known
How have you been caring for your item? (method of washing and drying)
Please describe the fault
Please upload clear images or use the take photo button below. We require images of the entire bra - Inside and Out, the fabric size/care tag located on back band of the bra and clear view of the damage itself. The more photos the better!

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