1. Cancellation/No Show Policy
We understand that there are times when you must miss an appointment due to an emergency or obligations for work or family. However, when you do not call to cancel an appointment, you may be preventing another patient from getting much needed treatment. Conversely, the situation may arise where another patient fails to cancel and we are unable to schedule you for a visit because the schedule seems “full”.
If an appointment is not cancelled at least 24 hrs. in advance, you will be charged a fifty-dollar ($50) no show fee; this will not be covered by your insurance company. A patient who no shows more than three times is dismissed from the practice.
2. Scheduled Appointments
We understand delays can happen however, we must try to keep the other patients and doctors on time; although sometimes our doctors do run behind, your timely arrival helps from adding to the delay.
If a patient is 15 minutes late past their appointment time, we reserve the right to reschedule the appointment(s).
3. New Patient Paperwork
We ask that all new patients have our new patient paperwork filled out and in our office at least one business day (24 hrs) prior to your appointment. Having this information ahead of time allows our staff to be able to give you the best care during your appointment.
If our clinic does not have your new patient paperwork at least one business day (24 hrs) before your appointment, we may have to reschedule your appointment.
I understand all the above policies and procedures.