Please read the following:
Processing times:
Bundle deals/lace/uncustomized units: 10-15 business days
Preordered custom units: 14-30 business days
Byob or Wig Revamp Services: 5-7 business days
Ready to ship units: 3-5 business days
We do not work Saturday-Monday which means these days are not included in the processing time whatsoever!!!
REFUNDS AND EXCHANGES
Exchanges and returns are not accepted. All units are non-refundable once shipped unless there is a mistake on our behalf. You have up to 2 days (48 HOURS) to cancel your order before our no refund policy is in FULL EFFECT! NO EXCEPTIONS!! ALL SALES ARE FINAL.
DIGITAL PURCHASES/PHYSICAL PRODUCTS
By submitting your order, you also agree not to file a dispute or chargeback for your digital/physical purchase.
WIGSBYJAI / Vanity Strands Collection is not responsible for any improperly fitted wigs. Before purchasing a unit, please be sure to properly measure your head.
SHIPPING / ORDER FULFILLMENT
Please allow 14-30 business days on all preordered units (this does not include weekends or Mondays). Due to processing and shipping, when placing a custom preorder, please be advised that all sales are final! Refunds are not accepted for preorders whatsoever! If units are ready to ship they will be dispatched within 5-7 business days. Standard shipping is 2-3 business days.