Ordering / Confirmation.
Orders must be placed through an order form, found on the website {Snipfeed.co/kreative}. Upon order confirmation, an invoice will be sent via email or text message. Please read over invoice thoroughly and request any corrections within 24 hours. $25 consultation fee will be applied (as needed) for orders that require detailed accuracy. Non-Refundable retainer deposit and remaining balance payment details will be outlined in the invoice . Orders requested within one week are subject to possible rush fee and balance paid in full by requested date on invoice.
Order Changes.
Any changes to your order will be accepted until 2 weeks prior to the order due date. After this time, changes may incur a charge or may not be accepted. Orders within 1 week are subject to changes within 24 hours.
Cancellation Policy.
In the event of a cancellation, deposits are non- refundable or subject to changes upon speaking with us. Any balance paid after the deposit however, can be subjected to a refund if the order is cancelled over two weeks before order due date. Full / partial refunds are subjected to a thorough review.
Order Pickups.
Orders are scheduled for pick ups -Saturday 9 AM to 1 PM and Sundays 8 AM to 12 PM (unless otherwise discussed) . If you are running behind, please communicate with us for arrangement availability. If pickup is more than 30 minutes late without proper communication , order is subject to a $20 late fee and must be paid before collection.
Delivery.
Delivery options will be discussed prior to invoice receipt. Delivery prices vary upon distance and time order is needed. Setup fees apply and vary dependent upon order.
Photographs.
We reserve the right to photograph your order, before delivery/ pickup. Photos of your order may appear on social media or other public platforms.
Order Release and Liability.
We will work with you to ensure you are completely satisfied with your order. We shall not be held responsible for your order, once collected or delivered/ setup. We will advise you verbally and a physical copy of Card Instructions will accompany your order. Full / partial refunds are subjected to a thorough review.
During WARM MONTHS , orders are not to be picked up in vehicles without air conditioning. Delivery must be added for proper temperature transporting. Full / partial refunds are subjected to a thorough review.
FLAVOR AND TEXTURE ARE SUBJECTIVE Refunds requested due to flavor (sweet , buttery ,"not my preference" or texture after the order has been picked up are not allowed. Upon thorough review, if flavor or texture is determined to not meet our standards only then will partial refunds be considered.
Design
If order design does not meet aesthetic needs , a thorough review will take place and accommodated accordingly.
KreationsByKiy aims to provide our clients with an upstanding experience.
Thank you for choosing us 💜