Cultural Expectations Assessment

Cultural Expectations Assessment

For leaders and team members.
Leader Name

First NameLast Name
Leader Completing Form

First NameLast Name
Communication
Communicates professionally in written communication.

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5

1 is Unsatisfactory, 5 is Superior
Communicates professionally in verbal communication.

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3

4

5

1 is Unsatisfactory, 5 is Superior
Communicates professionally in non-verbal communication. (body language)

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2

3

4

5

1 is Unsatisfactory, 5 is Superior
Communicates effectively in meetings and check-ins.

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2

3

4

5

1 is Unsatisfactory, 5 is Superior
Maintains an approachable demeanor with team members.

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2

3

4

5

1 is Unsatisfactory, 5 is Superior
Listens effectively during conversations and meetings.

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2

3

4

5

1 is Unsatisfactory, 5 is Superior
Maintains focus and is not continuously distracted by their phone/laptop/etc. during conversations and meetings.

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3

4

5

1 is Unsatisfactory, 5 is Superior
Communicates well with other shifts.

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3

4

5

1 is Unsatisfactory, 5 is Superior
Comments
Feedback
Balances positive and negative feedback.

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3

4

5

1 is Unsatisfactory, 5 is Superior
Corrects in private, praises in public.

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5

1 is Unsatisfactory, 5 is Superior
Corrective feedback given verbally and not via Slack/text/etc.

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5

1 is Unsatisfactory, 5 is Superior
Food safety corrections given in the moment and not delayed.

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5

1 is Unsatisfactory, 5 is Superior
Corrective feedback given within one working day of the incident.

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5

1 is Unsatisfactory, 5 is Superior
Feedback is clear and situation/policy based, not personal.

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5

1 is Unsatisfactory, 5 is Superior
Uses appropriate feedback tools. (ESRC, disciplinary actions)

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5

1 is Unsatisfactory, 5 is Superior
Gives feedback directly to team member/leader involved and does not spread information around unnecessarily.

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5

1 is Unsatisfactory, 5 is Superior
Comments
Relationships
Is available for team members to ask questions and address issues.

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4

5

1 is Unsatisfactory, 5 is Superior
Proactively engages in conversations with team members on shift and during breaks.

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4

5

1 is Unsatisfactory, 5 is Superior
Refrains from making insensitive or inappropriate comments or jokes.

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5

1 is Unsatisfactory, 5 is Superior
Actively looks for ways to serve team members and other leaders.

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4

5

1 is Unsatisfactory, 5 is Superior
Listens to understand, not to respond.

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3

4

5

1 is Unsatisfactory, 5 is Superior
Refrains from engaging in gossip and actively shuts down gossip when it comes their way.

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4

5

1 is Unsatisfactory, 5 is Superior
Comments
Critical Thinking
Thinks through issues and problems with a solution mindset and not a blame mindset.

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5

1 is Unsatisfactory, 5 is Superior
Engages others in the decision-making and problem-solving process.

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5

1 is Unsatisfactory, 5 is Superior
Uses data-driven analysis to make decisions.

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5

1 is Unsatisfactory, 5 is Superior
Works to set aside preferences and emotion when making decisions.

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5

1 is Unsatisfactory, 5 is Superior
Asks questions to understand root causes of business and interpersonal issues.

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4

5

1 is Unsatisfactory, 5 is Superior
Approaches problems objectively, seeking to understand all sides.

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5

1 is Unsatisfactory, 5 is Superior
Always coaches and addresses the “Why?” behind policies and procedures.

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5

1 is Unsatisfactory, 5 is Superior
Comments
Ownership
Does not seek to place blame when addressing an issue.

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5

1 is Unsatisfactory, 5 is Superior
Accepts responsibility when they have made a mistake.

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5

1 is Unsatisfactory, 5 is Superior
Views job from a task-based framework and not a time-based framework (does not leave responsibilities undone because their shift time has ended).

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5

1 is Unsatisfactory, 5 is Superior
Ensures everyone on their team is fully equipped with information and resources necessary to complete their assigned work.

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5

1 is Unsatisfactory, 5 is Superior
Arrives at meetings prepared to engage with updates on any tasks or projects.

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4

5

1 is Unsatisfactory, 5 is Superior
Comments
Notes
List 1-2 areas this leader shows excellent skills.
List 1-2 focus areas for this leader to grow.
Leader Completing Form
Type a question
Should be Empty:

Cultural Expectations Assessment

Communication

Feedback

Relationships

Critical Thinking

Ownership

Notes