Policies

  • Policies

    Please Read All Policies Before Shopping with ShopWithALabel

  • These POLICIES outline the terms of use and purchase for customers of A LABEL. By engaging with our brand and making a purchase, you agree to comply with these Policies. If you have any questions or require further clarification, please don't hesitate to reach out to us. 

  • PRODUCT INFO

    We make every effort to ensure that product descriptions, pricing, and availability information on our ACCOUNT are accurate and up to date. we reserve the right to correct any errors or update information at any time.

  • PRODUCT DISCLAIMER
    * Wigs may appear different in color under various lighting or on different screens.

  • WIG CARE &' MAINTENANCE
    * Care instructions are provided with each order or available on our website.
    * Proper care is essential to maintain the longevity of your unit.
    * We recommend professional installation for the best results.

  • PRICING & PROMOTIONS

    A LABEL strives to offer fair and competitive pricing on all our products. From time to time, we may run promotions or offer discounts on select items. Please note that pricing and promotions are subject to change without notice.

  • QUALITY ASSURANCE

    At A LABEL, we are committed to delivering high-quality products that meet or exceed our customers' expectations. If you are not satisfied with your purchase for any reason, please contact us, and we will work to resolve the issue promptly.

  • HAIR QUALITY GUARANTEE
    At SHOPWITHALABEL, we stand behind the quality and authenticity of our wigs. All units are carefully sourced and inspected to meet our standards. However, in the rare event that you suspect your wig contains synthetic or mixed fibers, please follow the appropriate guideline below:

     

    IFFFFF (99.9%/100%) yes IF!!


    IF THE WIG IS UNWORN/UNINSTALLED 
    If you believe the wig you received is not 100% human hair:

    ❗️Do not install, cut, dye, bleach, or alter the unit in any way.
    📩 Contact us within 24-48 hours of delivery at [shopwithalabel] with:

    * Your order details
    * Clear photos/videos of the unit
    * A detailed explanation of your concern
    We will review your case and, if applicable, provide a resolution or exchange.


    IF THE WIG HAS ALREADY BEEN INSTALLED
    If you’ve installed your wig and then suspect it may be mixed fiber:

    📩 Report the issue immediately by contact us at [shopwithalabel].  (you the Customer have up to a (1)week)

    Include:

    * Your order details
    * Clear photos/videos of the unit
    * A detailed explanation of your concern
    We will review your case and, if applicable, provide a resolution or exchange.


    Please note:

    Wigs that have been installed, cut, dyed, bleached, or altered are not eligible for return or exchange.
    However, we will thoroughly review your case and may offer a partial resolution or credit at our discretion, depending on the circumstances and supporting evidence.

    We appreciate your trust in SHOPWITHALABEL and are committed to ensuring every customer receives the quality they deserve.

  • PROCESSING TIME

    Processing Time: Orders are typically processed within HOURS after payment confirmation.

  • PRE-ORDER PROCESSING TIME


    When placing a Pre-Order please expect a processing time ranging between 10-14 business days.

    Updates will not be sent until this processing period is complete.

    You will receive your tracking number via email once this processing period is complete.

    No Weekend/Holiday Processing: Orders are not processed over the weekend or during national holidays.

  • SHIPPING & DELIVERY

    A LABEL offers reliable shipping and delivery services to ensure that your order arrives in a timely manner. Shipping rates and delivery times may vary depending on your location.

  • SHIPPING & DELIVERY (CUT-OFF TIME)

     

    To ensure smooth processing and timely deliveries, all orders must be placed by [insert cutoff time, e.g., 3:00 PM EST] on business days. Orders received after this time will be processed the next business day. This allows us to maintain our quality control and ensure that your items are packaged and shipped with care.


    Please note that communication regarding delivery—including address confirmations, special instructions, or changes—must also be received before the daily cutoff time. Any messages sent after this time may not be addressed until the following business day, which could delay processing or shipment.


    We value your business and strive to provide the best customer experience possible. By adhering to our cutoff times, we can better manage expectations and deliver your order efficiently. Thank you for your understanding and continued support.

  • Cash-On-Delivery (COD) Policy

    Customers must select one of the approved pickup locations and confirm the meeting time in advance.


    Terms:
    * Exact cash is required at the time of pickup. We don't always have change.
    * Orders must be confirmed at least 6-12 hours in advance to secure a COD arrangement.
    * If a customer fails to show up without notice, COD privileges may be revoked for future orders or require pre-payment,


    Important:

    COD orders are considered final once confirmed. Please double-check your package at the time of pickup before leaving, as no changes or disputes will be accepted afterward.

  • PRIVACY

    Information Collection: We collect personal information such as name, email address, shipping address, and payment details for the purpose of processing orders and providing customer support. We do not sell or share this information with third parties except as necessary to fulfill orders (e.g., providing shipping information to couriers).

  • DELAYS & MISSING PACKAGES

    Please note that any delay is out of our control. For more information on any delay with your order, please contact the respective shipping carrier. 
    Please be sure that all shipping information is correct upon ordering. A LABEL will not be held responsible for any incorrect addresses or missing packages. Once tracking information has been given to customers, the customer is solely responsible for contacting the shipping carrier with questions/concerns.

  • EXCHANGE POLICY

    We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the EXCHANGE process super easy. Most items sold BY US may be returned, with some exceptions (see Non-Returnable Items below), within 24 BUSINESS HOURS After the date of purchase if they meet all applicable return requirements listed below. Return Requirement

  • REFUND POLICY

    All Payments are 100% Non-Refundable. WE DO NOT provide refunds. There are absolutely NO Refunds once DELIVERED! If you the [CUSTOMER] decide you need a Refund, A refund will only be issued at OUR discretion. By purchasing this item you the [CUSTOMER] are agreeing to this NO REFUND policy.

    Exceptions may apply only under the following conditions:
    * You received the wrong item
    * A product was not delivered as promised

  • RETURN & EXCHANGE

    Thank you for shopping at A LABEL. We strive to provide you with high-quality products and excellent customer service. If you're not completely satisfied with your purchase, we're here to help.....

    Eligibility: To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached & ITEM(S) INCLUDED. Items that are damaged, stained, altered, or missing tags may not be eligible for return.

    Time Frame: You must initiate a return request within 24-48 BUSINESS HOURS of receiving your order.

    Return Process: Contact Customer Service - To initiate a return, please contact our customer service team at SHOPWITHALABEL@GMAIL.COM Please provide your order RECEIPT and the reason for the return.

    Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to proceed with the return.

    Replacement Item: Once we receive your returned item, ALABEL will inspect it to ensure it meets our exchange eligibility criteria. If approved, we will process the exchange and ship out the replacement item as soon as possible.

    Additional Costs: You may be responsible for any price difference between the original item and the replacement item, including shipping costs associated with the exchange.

  • ISSUE REPORTING POLICY


    If there is an issue with your order, we are here to help. To ensure a smooth resolution, please report any problems within 24-48 hours of receiving your item.


    To process your concern, you must provide:

    * Full name
    * Contact number
    * Email
    * Reason for return
    * Proof of purchase
    * A clear photo showing the issue
    * A short video highlighting the problem in detail
    * Your order number and a brief description of the issue

     

     

    To be eligible for a resolution, please contact us within 24–48 hours of receiving your order. Include clear photos and a detailed explanation of the issue.


    We reserve the right to deny refund or replacement requests that fall outside of these guidelines or show signs of misuse.

  • COMMUNICATION GUIDELINE

    A LABEL is proud to be part of a diverse and inclusive community of customers. We ask that all customers adhere to our community guidelines when interacting with our brand. Harassment, discrimination, or other inappropriate behavior will not be tolerated.

  • CUSTOMER SUPPORT

    We are here to assist you with any inquiries or issues you may have. Whether you need help placing an order, tracking a shipment, or resolving a problem, we're here to help. Please contact us via phone, email, or through social media for prompt assistance.

  • FEEDBACK & SUGGESTIONS

    We value your feedback and welcome your suggestions for how we can improve our products and services. If you have any comments, questions, or concerns, please don't hesitate to reach out to our customer service team. Your input helps us better serve you and other customers in the future.

  • TERMS OF SERVICE

    Ownership: All content on our Pages, including product images, descriptions, and logos, is the property of SHOPWITALABEL and protected by copyright law. Accuracy of Information: We make every effort to ensure that product descriptions, pricing, and other information are accurate and up to date.

  • CONTACT INFORMATION
    For questions or support, contact us at:
    📧 Email: [shopwithalabel@gmail.com]
    📱 Instagram: [@shopwithalabel]
    🌐 Website:N/A

    Customer service response time: Please allow up to 48 hours for a response during business hours (Mon–Sat).

  •  

    CHANGES TO POLICY

    We reserve the right to update, change, or replace any part of these POLICIES at any time without prior notice. It is your responsibility to check this page periodically for changes.

     

    CURRENT AS OF: NOVEMBER 2022

  • Experience the luxury you deserve with A Label. For the best experience, please follow the hair care instructions included with your package. Enjoy your shopping!

  • 📣

    Once you Shop with ALABEL You Agree to these Policies!
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