Customer Survey 2024

Customer Survey 2024

Thank you for participating in our brief survey to share your valuable insights. Rest assured, your responses are confidential and protected under our privacy policy (vsni.co.uk/privacy-policy). Your feedback is crucial to our continuous improvement and innovation.
1. Which best describes you as a user of VSNi software and services?*

Current UserPrevious UserTrial UserI am not a user
2. Which of these best describes you? Select all that apply and provide details under 'Other' if necessary.*

AcademicEducation - UndergraduateEducation - Post GraduateCommercial researcher / AnalystIT ProfessionalOther
3. Which of this best describes your organization?*

EducationNFP (Not for profit)CommercialOther
4. How would you classify the size of your organization? Please select the category that best represents the scale of your organization.*

Small Organization: 1 - 49 employeesMedium Organization: 50 - 249 employeesLarge Organization: 250 & above employeesOther
5. We're interested in learning more about the diverse age group of our survey participants. Could you kindly share your age with us?*

18 - 2930 - 3940 - 4950 - 5960 and overPrefer not to say
6. Which country are you located in?*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip CodeCountry
7. Which VSNi software or service product(s) do you currently use? Select all that apply and provide details under 'Other' if necessary.*

GenstatASReml-RASReml-SACycDesigNASRGenomicsConsultingTrainingNot a current userOther
8. Which VSNi software or service product(s) have you used in the past? Select all that apply and provide details under 'Other' if necessary.*

GenstatASReml-RASReml-SACycDesigNASRGenomicsConsultingTrainingI've never used VSNi software or service product(s)Other
9. In what area is your role primarily focused (e.g. plant breeding, ecology, etc)*

10. For each software package you have used, please provide a rating from 1-5, where 5 is the highest rating

Rows	Genstat	ASReml-R	ASReml-SA	CycDesigN	ASRGenomics
Ease to purchase
Ease to download
Ease to activate
Range of functionality
Ease to find online support materials (knowledgebases, tutorials, etc)
Usefulness of online support materials
Ease to access customer support
Responsiveness of customer support
Quality of customer support
Value for money
Product information on website

11. Currently or in the past , how often did you use VSNi software?*

DailyWeeklyMonthlyQuarterlyEvery 6 monthsAnnuallyI've never used VSNi softwareOther
12. How likely are you to recommend VSNi software products or services to a friend or colleague? *

1

2

3

4

5

1 is Not likely, 5 is Extremely likely
13. Which alternative platform or language would you prefer for our products? Select all that apply and provide details under 'Other' if necessary*

ASReml-R in PythonGenstat in LinuxGenstat in PythonGenstat/ASReml-R on CloudOther
14. Are there any specific developments or additions you would like to see made to any of the current range of VSNi software products or services? Please provide a brief overview.
15. Are there any new software packages or services that you would like to see VSNi develop? Please provide a brief overview.
16. Which other software products do you use for your analytical activities?
17. Is there anything else you would like to mention with regard to VSNi? Please provide a brief overview.
18. Would you be happy for us to contact you to discuss your responses to this survey in more detail? If so please provide your contact email address.
example@example.com
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