Cancellation Policy
TERMS AND CONDITIONS
These Terms and Conditions are in place for the safety and welfare of our clients. We reserve the right to change these terms and conditions at any time. Any changes will come into effect immediately. It is the responsibility of our clients to read these terms and conditions in full.
Please make sure you have read and understood the terms and conditions before you make a booking. By placing a booking you are deemed to have read, understood and agreed to them.
Methods
Bankhouse Barkers subscribe to only using force free, scientifically based, modern methods. Harsh handling is discouraged with the use of positive reinforcement taking place instead. All training is confidential between dog trainer and client.
Bankhouse Barkers does not allow the use of any piece of equipment that can cause pain and discomfort. This includes slip leads, choke chains, pinch collars, shock collars, citronella collars, rattle cans, spray bottles, compressed air canisters or any other device or method that can potentially cause harm, pain, suffering or fear to the dog. Any clients who continue to use such methods including harsh handling despite being asked not to do so will be asked to leave class or the one to one session with no refund given.
Bookings
All bookings (classes, one to ones, agility or behavioural work) must be paid in advance. Until payment has been received the booking has not be confirmed. By placing a booking you are deemed to have read and understood these terms and conditions.
Confirmation of your booking will be sent via email. This may go into the client’s junk folder. Checking there is the client’s responsibility. It is the client’s responsibility to ensure they arrive at the right venue at the correct time. If money has not been received then a place on a course is not confirmed.
Training Classes
Booking and payment in advance is needed to secure a place on any course. Places are limited to allow for appropriate dog to trainer ratio. Payments for lessons are non-transferable and non-refundable.
Refunds cannot be given once the course has commenced. Payment for classes is for the stated number of consecutive weeks, non attendance will result in the loss of that week’s fee (unless the class is cancelled by us. If that is the case payment for the cancelled lesson will be refunded at the end of the course if a date cannot be rearranged by Bankhouse Barkers ) Please notify us if you will miss any classes.
You must not knowingly book a dog onto any course or workshop which shows aggression or nervousness. We reserve the right to excuse any dog that is aggressive or deemed not to be coping in class. If you do not advise us of the potential problems and disclose it in the booking process and your dog displays any aggression in class you will not be entitled to a refund. If you are unsure if your dog will be suitable for classes and have not made contact with us to discuss and assess your dog before your attendance you will not be refunded if your dog is not suitable for the class which you have booked.
If we agree your dog can attend class but the dog is not suited to the class environment we will offer you a one to one session with any additional costs having to be covered by the client.
Make sure all puppies and dogs have been allowed a toilet break before class so they enter the environment comfortable and empty. Always clear up after your dog. Take home all used poo bags do not leave these on the premises or outside in the car park. Anyone found not to do so will be asked to leave with immediate effect and no refund given.
When arriving at class avoid meeting the other dogs on lead. Not all dogs are sociable and being in a new environment may react as a consequence. Do not allow dogs to play with one another outside or inside the venue unless instructed to do so. As this causes over excitement, frustration and lack of attention during the session. Do not crowd doorways or corridors, allowing plenty of space for dogs to exit and enter the barn.
Do not let dogs off lead or drop leads unless instructed to do so by the instructor. The client is solely responsible for their dog’s behaviour.
It may be beneficial to exercise your puppy or dogs before class with a short walk. Do not over exercise dogs before class otherwise they will be too tired and aren’t likely to want to work. It is also a good idea to bring a kong or other food dispensing toy to class to amuse dogs while things are being discussed, preventing frustration such as barking.
Consideration of other clients is paramount and mobile phones should be switched off or placed on silent when in class. We asked that phone calls are not taken while in class. Photography or videoing is not permitted in class. We may occasionally record videos and take photos in class. Please make us aware if you are not comfortable with that if you do not wish to appear.
Information given during any session is believed to be true and accurate at the date which it is delivered however we will not take responsibility for any misinterpretation of this advice.
We do encourage children and other family members to attend class however this must be checked with the instructor before hand if it will be more than two individuals attending with any one dog. Children under the age of 16 have to be accompanied by an adult. Children must behave appropriately with no running, shouting, petting or distract other dogs.
Young children can struggle in the training environment becoming easily bored. It can also be challenging to supervise children and train the dog. If you bring any technology such as tablets or mobile phones to class to keep children amused please make sure they are on silent.
Cancellations
Refunds will not be given once the course has commenced. No refunds are given for non-attendance to the course.
Insufficient numbers booked on any course may cause that set or classes or workshop to be cancelled. You will be notified of future course dates or offered a private session. If this is not possible a full refund will be given.
Bankhouse Barkers reserves the right to change any appointment at any time. We will, where possible, always rearrange the appointment.
Dog’s Health and Wellbeing
Dog’s health and wellbeing is paramount to us. Any dogs who are unfit to partake in class due to illness, injury or disease should not be brought to class. Any disease which is infectious such as kennel cough should not be placed into an environment where it can mix with other dogs. If you are unsure of the cause of your dog symptoms then a vet must be consulted. You are welcome to attend class without your dog should they fall ill or become injury to keep up to date with the training process. No refund will be offered to owners who dogs fall ill during the course.
Should your bitch come into session they sadly will not be able to attend class. This is due to the effect it will have on the other dogs present as well as the bitch possibly feeling insecure around a group of other dogs. No refund can be given however we may be able to defer to a different class if possible. This is treated on an individual basis.
Start and Finish Times
It is important you attend class on time giving time for the dogs to settle into the environment. Dogs entering late causes disruption to other dogs. Classes normally have a fifteen minute interval between sessions to allow for dogs exiting and entering as well as brief discussion. The instructors reserve the right to ask clients to remove themselves from the premises to allow the other class to enter the venue. This should be done in a timely manner.
Equipment and Clothing
Training involves practical handling and means appropriate shoes and clothing is a must.
Our venue is essentially outdoors so please come prepared for the weather.
Flat, grippy comfortable shoes are recommended for safety reasons. Some training does require clients to get down on the ground and therefore suitable clothing is recommended.
Photographs and Recordings
Photographs and/or recordings may be taken by the company during training classes or one to one sessions for educational and promotional purposes.
Intellectual Property
Bankhouse Barkers website and content including but not limited to design, text, pictures, video and graphics are protected by copyright and intellectual property rights. None can be copied or replicated or redistributed. It is for personal, non-commercial use only. We provide clients with handouts and factsheets. These cannot be redistributed and the client is allowed to print one additional copy for their own and only their own personal use. Handouts cannot be altered or distributed.
Privacy Policy
Bankhouse Barkers
are dedicated to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes as outlined below in accordance with GDPR. We use your personal information to support and develop our connection with you. We will never share your personal data to 3rd parties unless required by law and your data is always protected. You may contact us at any time with any privacy queries or concerns and to see the personal data you have given us and request modification. Personal data means any information relating to an identified or identifiable natural person. This can include name, email address, address, and much more.
Your Information
When you register on our website to purchase services, we ask for data such as your name, e-mail address, billing address, and contact details. We keep a record of this information for ensuring we fulfil our contract with you.
The only personal information we hold is what customers provide to us when they place an order on our website, sign up for the newsletter, or sign a contract.
We share it with nobody, however it is stored on relevant systems such as cloud systems, our website, Mailchimp, and accounting systems which are GDPR compliant. If we are required by law to share any information, we will check with each party concerned to ensure they are happy for that to happen. An example of this would be if HMRC requested an audit.
We store sensitive data for as long as services are in progress and customers remain active clients. Email addresses provided via Mailchimp are stored until consent is withdrawn, reconsent is requested every 2 years. Information required for tax and legal requirements are held for 7 years as a requirement by law.
We keep a record of any orders you make from us, so we can help to deal with any enquiries or problems you may have in the future, and so we can ensure that any information that we send to you is appropriate. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.