Elevator Video Site Onboarding Form

Elevator Video Site Onboarding Form
Elevator systems with video are easy to setup for monitoring with Affiliated. We currently monitor elevator video accounts through Rath SmartView, MosaicOne, K-Tech, and Wurtec, though more supported platforms are expected in the future.

With any of these platforms, we essentially will be dropping a URL to the webpage camera viewer into the site notes in MASterMind, the central station monitoring software we use. The preliminary setup steps are as follows:

1.      You will create an elevator account through our Partner Portal (if you already have the CS number shelled for the site) or by calling into our Partner Support team at 800-434-4000. If you go the latter route, be sure to mention that you are setting up an elevator account and provide the phone number associated with the elevator.

2.      Add the lone elevator zone to the site and configure the contact list for the site. We’ll handle the rest of the back end site configuration. Typically, this zone is 99, which also has an event code of 1575.

3.      Configure the elevator to send signals into our elevator receiver number. That number is 877-720-6616.

NOTE: Each elevator site must have its own unique dial-out/GSM number associated with it. Elevators on the same property cannot utilize the same dial-out numbers as our receiver will not be able to interpret which elevator is in emergency.
Name

First NameLast Name
Email
example@example.com
Dealer Name
Dealer Number
This will be the six-digit ID associated with your Affiliated Monitoring account.
Site Name
This should be the same as entered in our Dealer Portal.
Site CS Number
This is the account number associated with Affiliated Monitoring sites. For elevator accounts, this should be the phone number tied to the elevator. If you do not have a CS number set up for this site, please enter "N/A" for now.
Which elevator video platform are you using?
What is the SmartView ID associated with this elevator?
- K-Tech Platform Setup
  
  1. Create an account with K-Tech and log in to their portal.
  
  2. Activate your device per the instructions from K-Tech.
  
  3. Once the device is set up, from the K-Tech dashboard, go to the “Emergency Devices” menu.
  
  4. Click “View” on your device.
  
  5. Under the “Monitoring” header, click the link to select your monitoring center.
  
  6. Select “Affiliated Monitoring” as your monitoring center.
- MosaicONE Platform Setup
  
  1. Create an account with MosaicOne and set up the site through their service.
  
  2. Contact MosaicOne and notify them that we will be the central station monitoring company associated with the site. This will allow the site to appear in our MosaicOne login (we have a separate central station login).
- Wurtec Platform Setup
  
  1. Create an account with Wurtec and log in to their dashboard.
  
  2. Under the account, enter video+1@affiliated.com as the “Monitoring Service Email”.
  
  3. Click on “Properties” on the left-hand menu.
  
  4. Select the property you want monitored by clicking the hyperlinked property “Name”.
  
  5. Under the “Property Detail” tab, navigate to the Links section and copy the Magic Link.
  
  6. Send us the Magic Link and we will add it to the General Dispatch notes on your elevator video site.
- What is the "Magic Link" associated with this site?
Should be Empty: