Client Expectations Policy and Discharge Process

 Dear Valued Client,

Welcome to our outpatient mental health counseling facility. We are dedicated to providing you with the highest quality of care and support throughout your therapeutic journey. In order to ensure a positive and effective experience for both you and our team, we have outlined the following client expectations, what you can expect from us, as well as our discharge policy and process in the event that expectations are not met.

Client Expectations

1. Attendance and Punctuality: - Consistently attend scheduled therapy/counseling sessions promptly. - Notify us in advance if you are unable to attend a scheduled session.

2. Active Participation: - Actively engage in the therapeutic process and collaborate with your counselor(s) to set and achieve goals.

- Notify us in advance if you are unable to attend a session.

- Maintain open and honest communication with your assigned counselor.

- Provide feedback on your progress and any concerns or challenges you may be facing.

3. Compliance: - Adhere to the agreed-upon treatment plan and follow any recommendations provided by your

 Counselor Reassignment Request:

If at any point during your counseling journey you feel disengaged due to concerns with the currently assigned counselor(s) and would like another counselor that is a better fit, please contact our corporate office at 225-261-7143. We are committed to ensuring that you have the support and guidance needed for your mental health journey.

What You Can Expect From HCO Behavioral Health Services:

1. You will be treated with professionalism, empathy, and respect at all times.

2. Quality Care: - You will receive evidence-based treatment tailored to your individual needs and goals.

3. Confidentiality: - Your privacy and confidentiality will be respected in accordance with ethical and legal standards.

4. Support and Guidance: - You will receive ongoing support and guidance from your assigned counselor to help you navigate challenges and achieve your goals.

Discharge Criteria

Clients may be considered for discharge under the following circumstances:

1. Three Consecutive No Show/No Call Incidents:

- If a client has three consecutive no-show or no-call incidents for scheduled appointments within a period of 14 days or more, the client will be subject to discharge.

2. Non-Responsiveness After Previous Completion: - If a client, who has previously completed counseling sessions, becomes non-responsive over a 14-day period, the client will receive a discharge warning notice. The client must establish contact with us or vice versa within the next 7-10 days. Failure to do so will result in discharge due to non- compliance.

 

3. Failure to Establish Contact After Evaluation:

- If a client has been evaluated but not yet assigned a counselor, and we attempt to make three or more attempts to contact the client over a 10-day period without receiving a response, the client will be subject to discharge.

4. Inactive for 28+ Days: - All clients without an active session in greater than 28 days will be subject to discharge. In the event that the client is inactive due to staffing concerns, client will not be subject to discharge.

Discharge Policy and Process

In the event that client expectations are not met, or if there are repeated instances of non- compliance with the policies outlined above, you may be subject to discharge from our services. The discharge process will involve the following steps:

1. Warning Notice: - You will receive a written warning notice outlining the reasons for potential discharge and providing an opportunity to address any concerns or challenges.

2. Discharge Decision: - If the issues are not resolved or if there is continued non-compliance, a final decision will be made regarding discharge from our services. Written notification will be provided to client. We are committed to your well-being and success, and we encourage open communication and collaboration to address any challenges that may arise. Please do not hesitate to reach out to us if you have any questions or concerns.

Thank you for entrusting us with your care.

I acknowledge that I have received a copy of the Client Expectations Guidelines provided by HCO Behavioral Health Services. I have reviewed the guidelines and understand the expectations outlined therein regarding the services provided by HCO Behavioral Health Services

 

I agree to adhere to the guidelines and will make every effort to fulfill my responsibilities as outlined in the document. I understand that these guidelines are designed to ensure a positive and productive relationship between the client and HCO Behavioral Health Services.