Cancellation & Rescheduling Policy: A minimum of 24 hours’ notice is required to cancel or reschedule a mobile phlebotomy appointment. Cancellations or rescheduling requests made 24 hours or more before the appointment may qualify for a full or partial refund, depending on the service and applicable fees. Cancellations made less than 24 hours before the scheduled appointment are non-refundable. Mobile travel, scheduling, and administrative fees may be non-refundable.
No-Show & Late Arrival Policy: The phlebotomist will wait a maximum of 10 minutes after the scheduled appointment time. If the client is unavailable, does not provide access to the location, or does not respond within the 10-minute waiting period, the appointment may be considered a no-show and the phlebotomist may leave. No-show appointments are non-refundable, and a new appointment may require payment of a new service fee. By scheduling an appointment, the client acknowledges and agrees to these policies.