Customer Satisfaction Survey Form

Client Satisfaction Survey
CUSTOMER SERVICE
When was your last interaction with GSCA staff?

0-2 Years2-5 Years5-10 YearsGreater Than 10 Years

Rate your satisfaction for each staff/department that you've interacted with (Very Satisfied, Satisfied, Neutral, Dissatisfied, Very dissatisfied):

	Communication You Received	Response Time	Helpfulness	Overall Experience
Administration (front desk, payments, general inquiries, MFIPPA)
Conservation Area Staff (ex. while visiting properties, hiking etc.)
Data Requests (air photos, GIS)
Day Camp
Drinking Water Source Protection/Risk Management
Education Programming (ex. Trees of the World, Water Festival, Forest Festival)
Environmental Planning/Development Permits
Flood Forecasting & Warning
Forestry Services (ex. tree planting, MFTIP)
GSCA Land Uses (includes forest management)
Lands Agreements/Rentals/Permitted Uses
Parking Pass Purchase
Watershed Health/Monitoring Information (report cards)
Staff at Community Events (ex. Earth Day, job fairs)
Stewardship
Other

If you've selected "Other" above please describe:
Was the information provided to you in an accessible manner (as per the meaning in the Accessibility for Ontarians with Disabilities Act)?

YesNoN/AI Don't Know
How could your experience(s) have been improved (please note department you're commenting about)?
Do you have any additional comments related to your experiences with staff at GSCA?

PRODUCTS & SERVICES
When did you last use our products/services?

0-2 Years2-5 Years5-10 YearsGreater than 10 Years

Rate your satisfaction with each of the product/services have you utilized (Very Satisfied, Satisfied, Neutral, Dissatisfied, Very dissatisfied):

	Overall	Pricing	Value for Cost	Likelihood that You Would Recommend
Season/Members’ Pass purchase
Daily paid parking
Conservation Areas (Trails, Beaches, Recreation)
Facilities rentals
Development permit
Development advice or clearance letter
Review of municipal Planning Act or NEC application
Tree Purchases and/or Planting Services
Forestry Advice or MFTIP
Data Acquisition or Mapping Services
Stewardship Services (agricultural grants or advice)
Flood Forecasting Data
Water Quality data
Drinking Water Risk Management Planning
Other

Was the information provided to you in an accessible manner (as per the meaning in the Accessibility for Ontarians with Disabilities Act)?

YesNoN/AI Don't Know
Is there anything you would recommend to improve our products/services (please list product or service)?
Do you have any additional comments related to the products and services at GSCA?

Client Satisfaction Survey