Warranty Claim Form

Easy Spa Parts Warranty Policy

Easy Spa Parts supports the manufacturer's warranty on every part we sell. A part is replaced under warranty once our technician diagnoses it as defective and the manufacturer approves the claim.

 

1. Submit a claim. Fill out the Warranty Claim Form below within the manufacturer's warranty period. Please complete proper installation and troubleshooting first, and describe the failure in detail and how you determined it. Submit one form per issue, using the email address from your order.
2. Technical diagnosis is required. Manufacturers will not approve a claim without a technical assessment. Our technician will contact you within 2 business days and may ask for photos, power or voltage readings, pump labels, or other troubleshooting steps.
   • "Pump not working" is not enough. A pump can fail to run because it is wired wrong, is the wrong voltage, has a blown pump fuse or bad relay on the board, has an incoming power issue, or has an airlock after a drain and fill.
   • New parts rarely fail on installation. Our techs are happy to help find an installation issue so you can get back in your hot tub.
3. Return authorization. Once your claim is approved, we will send you an RMA number and return instructions. Do not send anything back without an RMA. Ship to the address indicated on your RMA.
4. Return shipping. For claims within 30 days of purchase, we provide a prepaid return label. After 30 days, you may be responsible for shipping the defective part back if the supplier or manufacturer requires its return.
5. Replacement. Once the manufacturer confirms the defect, we ship your replacement at no charge for the part or outbound shipping.
6. Need it sooner? You may purchase a replacement now instead of waiting. We will refund it once the returned part is confirmed defective. If the returned part is not a manufacturer's defect, it will be returned to you at your cost and the replacement will not be refunded.
7. Replacement warranty. A replacement part carries the remaining warranty of the original part. Warranties do not restart.

Not covered under warranty:

• Physical damage, misuse, or improper installation or wiring
• Parts with cut cords or cables
• Parts outside the manufacturer's warranty period
• Invoices from third-party technicians or service providers you hired

 

Easy Spa Parts is not liable for any injury, damage, or loss of property or life resulting from the malfunction or incorrect use of any product we sell. If you are not confident about installing a part or performing troubleshooting, please contact a service technician, or electrician to assist you.