Warranty/Defective Items Policy:
Easy Spa Parts supports the manufacturer’s warranty for all purchased items. We are not liable for any injury, damage, or loss of property or life resulting from the malfunction or incorrect use of our products. Our responsibility extends to replacing defective items, provided the circumstances align with the manufacturer’s warranty.
*Return shipping labels are provided for warranty claims for up to 30 days. For any warranty claim over 30 days from purchase date, the customer may be responsible for shipping back the defective product, if required by the supplier/manufacturer.
Defective parts under 90 days old:
*Parts manufacturers require technical inspection to determine whether a part is defective and covered under warranty terms. This is often done after the item is returned, but Easy Spa Parts may have a technician contact you via phone or email to review.
Once the warranty is approved, the item will be replaced at no charge for part and outbound shipping.
The customer is responsible for shipping charges of the defective part back to Easy Spa Parts.
Defective parts over 90 days old:
*Parts manufacturers require technical inspection to determine whether a part is defective and covered under warranty terms. This is often done after the item is returned, but Easy Spa Parts may have a technician contact you via phone or email to review.
For any warranty claim over 90 days from purchase date, the customer is responsible for shipping back the defective product, if required by the supplier/manufacturer.
For approved warranty parts over 90 days old, you will be pre-charged for the replacement product.
Upon return of the defective item, in good condition, your credit card will be refunded within 2 business days.
Parts with cut cords or cables cannot be refunded.
Customers are expected to inspect their package and product after delivery. Damage claims or claims for missing parts are accepted for 14 days after delivery. If Easy Spa Parts agrees to replace a missing or damaged in shipping item after this inspection period has lapsed, customer will be responsible for shipping both ways.