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  • Shipping & Payment Info

    PetProMart, LLC

  • As a company, we strive to provide our customers with the best possible experience when it comes to shipping and handling. We understand that shipping charges can add up, especially with the recent price increases from shipping companies and our vendors. That's why we do our best to keep our shipping charges as low as possible for our users. While we do offer free shipping for bulk orders or purchases over a certain amount, we must also take into consideration the cost of hand-making many of our unique and high-quality items for dogs and cats. We want our customers to have a positive and affordable shopping experience, and we appreciate your understanding and support as we navigate these shipping challenges.

    • Delivery Options Provided 

    • At PetProMart, we value our customers and are committed to providing reliable and timely delivery services. Our partnership with USPS allows us to ensure the safe and efficient delivery of merchandise from our warehouse, retail store, and production site straight to your doorstep. While USPS is our primary carrier, we are also able to work with other carriers upon customer request or when coming directly from the warehouse. Our delivery rates are provided for informational purposes and may be subject to change as they are determined by our subcontractors. However, rest assured that the actual delivery cost will be calculated at checkout before you complete your order. We strive to keep our carrier information as accurate as possible, and we welcome any feedback or concerns regarding inaccuracies. Your satisfaction is our top priority, and we will take the necessary steps to correct any incorrect information. Thank you for shopping with PetProMart and letting us provide your delivery needs.

    • USPS US Domestic Rates 

    • At PetProMart, we offer shipping services through the United States Postal Service (USPS). While our primary services utilize USPS, it's important to note that these rates are starting rates for packages in Zone 1. Depending on the destination and weight of the package, the actual rate may increase significantly. We recommend utilizing the provided links to verify the most updated rates with USPS. By doing so, you can ensure accurate pricing and avoid any unexpected fees or delays in shipping. We are committed to providing our customers with the most efficient and cost-effective shipping options, and USPS allows us to do just that. Thank you for choosing PetProMart for all your pet supply needs.

      USPS US Domestic Rates & International Rates as of March 24, 2024

      You can check listed rates with the source at:  https://www.usps.com/business/prices.htm 

      Priority Mail Express®

      Priority Mail Express Flat Rate Envelope

      		 From $30.45 at the Post Office™

      Priority Mail®

      Priority Mail Flat Rate® Envelope

      From $9.25 at the Post Office™

      USPS Ground Advantage™

      		 From $5.00 at the Post Office™
      First-Class Mail® with Surcharge
      (Odd Shaped / Non-Machinable)

      		 From $1.12 at the Post Office™
      Priority Mail Express International®

      		 From $61.60 at the Post Office™

      Priority Mail International®

      Priority Mail International Flat Rate

      From $42.95 at the Post Office™

      From $59.50 at the Post Office™
      First-Class Package International Service®

      From $17.00 at the Post Office™
         
    • Processing Orders to Shipping 

    • At PetProMart, we take great pride in offering a wide variety of products to our customers. However, our processing times may vary depending on the type of order and products involved. We understand the importance of timely delivery and strive to process orders as quickly as possible.

      • Off-the-shelf items, our processing time is approximately 1-2 business days
      • Warehouse items take 1-3 business days.
      • Personalized items may require 3-6 business days for processing
      • Handmade or custom items may take 5-10 business days.

      Please keep in mind that orders received after 5 pm (PT) will begin processing on the next business day. While we do our best to minimize processing times, we also prioritize providing high-quality products to our customers. This may require a bit more time to ensure high-quality products and minimal shipping errors. We appreciate your understanding and patience as we work to deliver the best products to you.

    • Payment Options Provided 

    • At PetProMart, we understand the importance of timely and accurate shipping for our customers. As such, we offer what we have determined to be the best methods for preparing packages for shipping, depending on the type of order being processed. We want to ensure that your order is handled with care and efficiency, and we strive to provide a seamless shipping experience for our customers.

      We also offer a variety of payment options on our site(s) for your convenience. Please note that the delivery rates listed on our site(s) are for informational purposes only and are provided by our subcontractors. We do not guarantee their validity at the time of purchase, and the actual delivery cost will be calculated at checkout. We make every effort to keep this information as accurate as possible, but if you notice any discrepancies, please contact us and we will take the necessary steps to correct the information. Thank you for choosing our company for your shipping needs.

    • Cardless (Mobile) Payment 

    • In order to provide our customers with a seamless and convenient payment experience, we offer the option to pay using third-party payment processing providers such as Apple Pay and Google Pay. However, the availability of these services may vary depending on the specific site you are using. At checkout, simply select the payment option that best suits your needs. We are committed to making the payment process as smooth and efficient as possible for our valued customers.

    • Card Payment 

    • At PetProMart, we strive to provide a safe and secure online payment experience for all of our customers. We accept all major credit cards including MasterCard, Visa, Discover, and American Express, giving you a variety of options to choose from.

      When it comes to payment processing, Stripe offers a comprehensive and user-friendly solution that PetProMart has partnered with. With its easy setup and seamless integration with major e-commerce platforms, Stripe allows us to accept payments from customers all around the world. But what sets Stripe apart from other credit card processing services is its emphasis on security. With its advanced fraud detection tools and PCI compliance, Stripe ensures that your customers' sensitive information is protected.

    • Encrypted transactions 

    • At PetProMart, your privacy and security are our top priorities. We want you to feel confident and secure when shopping with us, which is why we guarantee that all of your personal details are completely safe with us. We use encryption technology to protect all sensitive information that is sent through our website, ensuring that your data is secure at all times. For more information on how we protect your privacy, please read our Privacy Policy. Shop with peace of mind at PetProMart, where your security and privacy are always our top concerns.

    • You will be charged when we ship your order 

    • At PetProMart, we understand the importance of a smooth and secure checkout process for our valued customers. When your card transaction is approved, our trusted card processor will reserve the amount and you will receive an automatic order confirmation via email. It's important to note that your card will not be charged immediately, as this may depend on the specific website you are purchasing from. Some websites may mark the order as processing right away, but rest assured that your card will not be charged until the order ships. However, if for any reason your card transaction is not approved, your order will be automatically canceled. If you have any questions or concerns about this process, we recommend reaching out to your bank or card provider for further clarification. We sincerely thank you for choosing our company and we look forward to processing your order in the near future.

    • PayPal Payment 

    • To pay with PayPal follow the next steps:

      1. Select PayPal as your payment method at the checkout.
      2. You'll then be redirected to the PayPal website to proceed with the
        payment.
      3. If you're already a PayPal customer, you can log in with your user
        details and confirm the payment. If you're new to PayPal, you can create
        a PayPal account and then confirm the payment.
      4. You'll then return to our PetProMart site and your order and payment will be
        complete!

      Pay in 4-interest free payments

      1. No impact on credit score and no late fees. Available for purchases of $30 to $1,500.
      2. Choose PayPal at checkout to pay later with Pay in 4.
        Complete your purchase with a 25% down payment.
      3. Use autopay for the rest of your payments. It's easy!
    • Afterpay 

    • We may or may not offer Afterpay depending on which one of our sites you are placing your order. After pay allows you to pay in 4 easy payments. To learn more about afterpay, read below for a summary or please go to the Afterpay website to learn more.

      • Get everything you need now.
      • Pay over six weeks.
        Make the first payment upfront and the rest over time. Always interest-free when you pay it in 4 payments.
      • No fees when you pay on time.

      Here are the steps to place your order with Afterpay:

      • Add your favorites to cart
      • Select Afterpay at checkout
      • Log into or create your Afterpay account, instant approval decision
      • Your purchase will be split into 4 payments, payable every 2 weeks
    • Do You Have Questions? 

    • Need more help? Ask! Our email for customer queries is sales@petpromart.com.
      We are always happy to help!

    • Last Update

      Effective as of March 24, 2024
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