New Client Onboarding

SocialLight Creative Agency we offer a range of creative services to help businesses thrive. These include, but are not limited to, brand design consulting, social media strategy, and copywriting. We also provide digital design expertise in graphics, web design, and video design. For the most up to date list and descriptions of our services please visit our website and our social media. 

Our Clients 

At Socialight Creative Agency, we do not discriminate based on age, gender, religion, ethnicity, or socioeconomic status. However, we reserve the right to reject any potential client if we feel it is not a match with our skill set, availability, or if it makes us feel uncomfortable for any personal or professional reasons. Connecting with the client and the purpose of the project is crucial to ensure the delivery of a high-quality outcome.

Our Team

SocialLight Creative Agency collaborates with a network of independent professionals, including freelancers and businesses (collectively referred to as "Third-Party Providers"). These Third-Party Providers are not employees of SocialLight Creative Agency and operate as separate entities.

Official and Primary Method of Communication Is Email

Our official and primary method of communication is via email to or from hello@sociallightcreativeagency.com or sociallightcreativeagency@gmail.com 

Please check spam folders before reaching out to follow up on expected emails. 

Phone & Video Consultation 

We offer paid phone and video consultations through our automated online scheduler for general discussion and consultation about client projects. These meetings are not guaranteed for all clients and must be scheduled in advance and based on availability. 

We do not under any circumstance take dictation, client feedback, or revision requests during these meetings. All official feedback and/or requests must be submitted via email as stated above.

Social Media Comments, Inboxes, and Voice and Text Messages

We do offer general correspondence through social media comments, inboxes, voice and text messages however, these forms of communication are considered unofficial and all the terms listed under Phone & Video Consultation also apply.

No 3rd Party Communication On Behalf of the Client

We communicate directly with the client and do not engage with third parties associated with the project.

Non-Disclosure (NDA):

All project-related discussions are kept strictly confidential between the client and Socialight Creative Agency. In the event of any disagreement or dispute, whether personal, financial, or related to business matters, including discussions during consultations or project communications, both parties agree to uphold strict confidentiality. Any disagreements or discussions shall remain private and confidential between the client and Socialight Creative Agency, and shall not be disclosed to third parties or shared in any public forums without explicit written consent from both parties. This clause is implemented to safeguard the privacy and integrity of all involved parties. Breach of this agreement may result in legal action.
 
 
 
 

 

Our hours of operation vary based on several factors and are not guaranteed. All phone and video consultations are by appointment only based on availability. We do our best to make several hours of phone and video appointment time available each week. Appointments are taken on a first come first serve basis. We also reserve the right to reject an appointment request if it is deemed unnecessary to the services being rendered and/or for any other reason unless it is expressly stated in a contract of service. 

We reserve the right to only respond during our business hours and we are closed on all major holidays and observed holidays and reserve the right to close for personal and business emergencies, inclement weather, and any other reason that is in favor of the safety and integrity of our business. 

Cooperation With Requested Content

We do offer general correspondence through social media comments, inboxes, voice and text messages however, these forms of communication are considered unofficial and all the terms listed under Phone & Video Consultation also apply.

To ensure project clarity, accuracy, and professional quality, our team may request information, files, photos, and content in specific formats. While understanding these requests can be unfamiliar for those outside the design field, your cooperation is essential. We'll gladly explain any requirements and answer your questions. If we don't receive the necessary information within 90 days (unless otherwise agreed upon), we may need to pause or terminate the project due to lack of cooperation. 

We also reserve the right to files and content that are not sent in the requested formats. We do not accept screenshots of text, low quality photographs, or any other file type we consider to be unprofessional or unusable but will always give our clients ample time to resubmit files and content when needed.

Respectful Communication

At SocialLight Creative Agency, we foster a collaborative environment built on mutual respect, kindness, and integrity. To ensure a successful partnership, we prioritize open communication. We have a zero-tolerance policy for harassment, bullying, or any form of disrespectful behavior. We kindly ask that our clients reciprocate the professionalism we bring to every interaction.

To protect our team's well-being and creativity, we cannot tolerate discriminatory remarks, threats, insults, or inappropriate conduct.

We also ask that our clients respect our owner and team's private platforms and methods of communication and not utilize them for business correspondence unless otherwise agreed. 

Should a client violate these standards, we reserve the right to terminate the project and client relationship without a refund.

For any formal complaints, we will provide the email address to our legal department.

 

At Socialight Creative Agency, we understand the importance of timely project completion. While we strive to prioritize and expedite each client's work, please note that turnaround times are estimates and not guaranteed. Factors such as project complexity, client cooperation, and unforeseen circumstances may impact the timeline. We commit to transparent communication regarding expected delivery dates and any potential delays that may arise. Our goal is to deliver high-quality results within a reasonable timeframe while maintaining the integrity of our work.

Final files, including completed projects, will be delivered to clients digitally via email or other agreed-upon methods upon final proofreading and approval by the client and are considered the property of the client with the exception of our portfolio use and if full payment has not yet been made.

Clients are responsible for storing project files securely post-delivery, as we do not offer long-term file storage services.

Once the project is finalized and delivered, clients assume full responsibility for any sharing or distribution of project files. We advise clients to exercise caution when sharing files to avoid unauthorized use or distribution.

 

Clients are welcomed to review their project and reply via email with desired revisions within one week of project delivery unless otherwise agreed.

We ask that clients send very specific instructions in bullet point format with no paragraphical text and without vague speech, insinuations, opinions or constructive criticism. We only accept instructions to ensure clear and accurate application of the clients request.

Failure to comply with our standard of communication could cause your project to be paused or delayed. 

If a client doesn't respond within requested time, they may be subject to additional wait times due to new client intake.

Client Ownership

Upon full payment and delivery of the work, clients will own the copyright to their project(s) to the fullest extent permitted by law.

Our Portfolio Rights

We reserve the right to showcase all completed work, including digital files, prints, services rendered, and submitted testimonials, on our physical and digital platforms, and with our affiliated brands. This right to showcase the work extends even after copyright ownership is transferred to the client, and the client waives the right to request a cease and desist order for such use.

Exception

This right of continued portfolio use does not apply to projects created under a signed "blind label" agreement.

Promotional Agreements

Clients participating in promotional agreements must tag our social media handles or website URL when sharing their projects online and they are not permitted to allow other designers to modify our work and then claim it as their own. Should a new designer want to use brand elements or take over existing websites, our written permission is required. 

Deviation From Our Professional Design Expertise

In the rare event that a client insists on design elements that lie outside our established expertise or significantly depart from the agreed-upon scope, we maintain the right to abstain from taking credit for the final product. This policy is in place to uphold both client satisfaction and the integrity of our design portfolio. Should a promotional client choose not to align with our professional direction, their partnership may be subject to termination.

Modification of Our Original Work

Clients may not modify our original work. If modifications are desired, the client must obtain our written permission before modifying the delivered project(s).

Clients are encouraged to review all project files thoroughly before distribution or printing. We recommend conducting user testing and ensuring accuracy to prevent any potential issues post-delivery.

Socialight Creative Agency is not liable for any damages or consequences resulting from the client's sharing or distribution of project files after final approval. Clients engage in sharing at their own risk and are responsible for any legal or reputational implications that may arise.

For Graphic Designs (No Revisions)

Once your project has been approved and final files delivered, we don't offer additional revisions. A new quote and project may be required unless you have a usable backup file per our policy to not guarantee the storage of client files after project delivery. 

For Websites (No Tech Support)

Dear Valued Clients, it's important to clarify that while we excel in designing visually stunning and functional websites, we specialize solely in the creative aspect of your online presence. We want to ensure clarity regarding our role: we're designers, not technical support or IT experts. While we may assist with the initial set up with your domain registration, website hosting, and other technical aspects and strive to offer guidance and assistance within the design process, any technical issues related to hosting, domain registration, or ongoing maintenance fall outside our scope. For technical queries or support, we recommend consulting with specialized professionals in the field. However, please note that we are available for design updates and enhancements to your website. Our commitment remains unwavering in delivering exceptional design solutions tailored to your needs. Thank you for your understanding and collaboration.

 

Pricing

We determine pricing based on project requirements, timelines, and skill sets. Prices are subject to change without notice.

Payment Terms

All services are invoiced digitally or purchased through an online checkout, and payments constitute agreement to our terms and policies. We do not assume responsibility for third-party payment apps.

Non-Payment:

Failure to pay according to terms of agreement may result in canceled or altered agreements.

Refund Policy

We do not offer refunds under any circumstances once payment is made.

SocialLight Creative Agency, along with our employees, contractors, and partners (collectively, the "Agency"), cannot be held liable for any damages arising from, or related to, our services. This includes, but is not limited to, the following:

Third-Party Providers

For each project, we assemble a team of Third-Party Providers with the specific skills and experience required to meet your needs. Each Third-Party Provider is solely responsible for their own work. While SocialLight Creative Agency manages the project and prioritizes quality, Sarah Grace Branch, dba SocialLight Creative Agency, cannot be held liable for any actions, mistakes, or external contracts entered into by Third-Party Providers that fall outside the scope of their work on your project.

Third-Party Applications

We are not responsible for any malfunctions, security breaches, or damages caused by third-party applications used in conjunction with our services.

Compromised Information 

In the event of a security breach involving hacked or stolen personal or business information, our liability is limited to the actions we take to mitigate the breach. We cannot be held responsible for the overall damages resulting from such a breach.

Client Risk Acknowledgment

By engaging with our services, clients acknowledge that they do so at their own risk. Creative projects are inherently subjective, and client satisfaction cannot be guaranteed.

Final Approval and Liabilities Related To Printing and Distribution

You are responsible for meticulously reviewing and approving all final project deliverables (including links, projects, printables, etc.) before publication or distribution. This includes proofreading, verifying links, and ensuring all information aligns with your expectations. We are not liable for errors or omissions present in approved deliverables or any resulting financial damages, loss of business, or reputational harm.While we prioritize accuracy and quality, we cannot guarantee the absolute completeness, reliability, or timeliness of the content we provide.

Brand or Reputation Damage

We will strive to deliver high-quality work that aligns with your brand identity. However, we cannot be held liable for any dissatisfaction with the work or any damage it may cause to your brand or reputation. This includes situations where the final creative direction, chosen by the client, leads to unintended consequences.

Informing Clients or Partners of Policy Changes

We can modify our policies at any time and are not responsible for informing clients or partners of policy changes. If you would like to stay up to date please contact us or check our website for updates.