Shop Direct Supporting Information

What items do you recall purchasing from Shop Direct?*

Did this catalogue account negatively affect your financial situation?*

YesNo

For example, did you miss payments, default on the account, take out additional credit to meet repayments, borrow money or make cuts on essential spending elsewhere etc.

Have you ever missed payments, or struggled to make payments on your account?

Did Shop Direct ever contact you when you missed payment(s)? if they contacted you using various methods, please select the most common.

Did you default on your account? i.e. were unable to pay back what was borrowed

YesNo

Did you have to take out additional credit to help make payments on your account?

YesNo

Please use this space to confirm other ways your catalogue account affected your financial situation e.g. you borrowed money from family members to make repayments or cut back on essentials etc.

Did Shop Direct ask for details of your income and expenditure when taking out the agreement?*

YesNoUnsure

Did they ask for evidence of income e.g. bank statements, payslips etc.?

YesNoUnsure

Did you ever ask Shop Direct for a payment holiday?*

YesNo

What was their response?

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