MBNA Supporting Information

What items/types of items do you recall purchasing with your MBNA credit card? If used for normal everyday spending, please answer 'everyday spending'.

Did the credit card account negatively affect your financial situation?

For example, did you miss payments, default on the account, took out additional credit to meet repayments, borrow money, make cuts on essential spending elsewhere etc.

Have you ever missed payments, or struggled to make payments on your account?

Did MBNA ever contact you when you missed payment(s)? if they contacted you using various methods, please select the most common.

Did you default on your account? i.e. were unable to pay back what was borrowed

Did you have to take out additional credit to help make payments on your account?

Please use this space to confirm other ways the agreement affected your financial situation? e.g. you borrowed money off family members to make repayments or cut back on essentials etc.

Did MBNA ask for details of your income and expenditure when taking out the agreement?

Did they ask for evidence of income e.g. bank statements, payslips etc.?

Did you ever ask MBNA for a payment holiday?

What was their response?

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