In order to participate in our on-line program, you are responsible for ensuring you have the appropriate hardware, software, and reliable internet connection to access the meetings.
You must attend the meetings regularly once a week. If you miss three (3) consecutive sessions, you will be discontinued from the program. If you are discontinued and wish to return to the program, you must contact the administration and pay the re-enrollment fee to be readmitted. If you have a criminal court case, you will also need to obtain a re-enrollment order from the court or probation officer to be re-admitted.
Payments for session must be received no later than 15 minutes before the scheduled meeting time to allow time for processing and to have your name added to the upcoming group roster. Payments received after this deadline may not processed in time to allow you to join the meeting. No payments will be processed after the meeting start time. If you need to make payment arrangements, you must call the administration in advance. If you have provided us an email address or cellular phone number, we will send you an electronic invoice that can be paid online using any debit or credit card. Electronic invoices are normally sent days in advanced to provide ample time for payment. Alternatively, cash payments can be made at the office.
You must be logged-in to the video conferencing platform by the scheduled meeting time. After this time, you will not be admitted to the session; there is NO GRACE PERIOD. When logging in, you must use your FIRST and LAST NAME so that you can be easily identified by the counselor in order to be admitted.
To protect the confidentiality of all members, your meeting location must be and remain private for the entire duration of the session. You are required to be alone or to have a wall behind you as your background and use headphones. Children under 2 years old should not be present. If in a parked vehicle, you must be alone and with good lighting. You may not be driving or be a passenger in a car.
Your camera must remain on for the entire meeting. You must have good lighting and be seen clearly. You must remain sitting up in front of the camera; your full face to the top of the shoulders must be in view for the entire duration of the meeting. Face masks, filters of digital backgrounds are not allowed.
Although this is an online meeting, it is expected that you conduct yourself as if you were in person. No walking, smoking, cooking, eating, chewing gum, lying down, watching TV, or using electronic devices. You must remain fully engaged and actively participate in the discussions.
You must stay logged in for the entire duration of the meeting to receive credit for a session. If for technical reasons you lose your connection, you can try to reconnect within a 5-minute window. Reconnection attempts after this time will not be allowed, and you will not receive credit for the session, regardless of the time your connection was lost. If you are removed from the meeting by your counselor, you will not be allowed to reconnect on that day, and you will not receive credit for the session.
Here are examples of situations that will result in your removal from the group:
- Not having your camera on.
- Not being in front of the camera.
- Not participating appropriately, being distracted or engaged in other tasks, or not answering when called on by the counselor.
- Not being in a private setting, or being in a car driving or as a passenger.
- Talking to somebody else around you, or the indication of the presence of any additional person/s around you.
- Being disrespectful toward the counselor or other members.
You may call the office and leave a message for your counselor at any time. Counselors are not available to answer calls or receive messages while the group is in progress.
If you need a progress report, you must provide the court date or report due date with at least 3 business days’ notice. Progress reports are typically available for pick up at the office after the last scheduled session before they are due. If this timing does not suit your schedule, please make alternative arrangements with your counselor or the administration in advance.
I have read and understood the above online program rules, and agree to all of the terms.