SERVICE AGREEMENT

 

Name

SKOOT Community Access

ABN

79 686 019 284

Phone Number

0481 783 622 

Email

admin@skootca.com.au

Period of Service Agreement

This Service Agreement shall become effective upon execution and shall be reviewed at the conclusion of the Participants current NDIS plan, dated:

 

Should the participants plan end early, the Participant/Participant's representative will advise SKOOT Community Access to enable the generation of a new Service Agreement.

Services and Supports to be Provided

The provider agrees to provide the Participant with SKOOT Community Access for the duration as per your agreed Support Plan. The Supports and their prices are set out in the Support Plan which identifies your goals and the amount agreed to commit as a service booking. Additional expenses (i.e. things that are not included as part of a Participant's NDIS supports) are the responsibility of the Participant / Participant's representative and are not included in the cost of the cost of the supports.

Rights and Responsibilities

SKOOT Community Access agrees to the following to ensure the rights of the Participant are acknowledged and upheld:

• Actively work with the Participant to identify their wishes, will, preferences and rights to establish goals and needs and subsequently develop a Support Plan.
• Assist the Participant in accessing an advocate as required by referral to appropriate service such as, Disability Advocacy Finder, Disability Advocacy NSW; Advocacy Queensland Incorporated; Advocacy Tasmania; Disability Rights Advocacy Service Inc South Australia; Advocacy Western Australia; ADACAS ACT; Disability Advocacy Service NT.
• Work with the Participant's advocate, trusted decision maker and/or family member to assist the participant to exercise choice and control and to have their voice heard in matters that affect them. This can occur at any time while the participant is using SKOOT Community Access services.
• Review the provision of support at regular intervals with the Participant and their advocated or trusted decision maker.
• Provide the agreed safe and high-quality supports that meet the Participant's needs at the Participant's preferred location and times whenever possible.
• Respect the cultural values and beliefs of the Participant.
• Communicate openly and honestly in a timely manner and in a way the Participant can best understand, including using an interpreter if required.
• Treat the Participant with courtesy and respect.
• Inform the Participant of all costs associated with the provision of support including the cost associated with cancellations.
• Protect the Participant's privacy and confidential information as per the Privacy Act 1988. (Information available in the privacy policy further in this document.)
• Store Participant information in a secure electronic file, that is password protected and has appropriate firewall protection.
• Inform the Participant how to make a complaint and treat them fairly and impartially if they make a complaint.
• Listen to the Participant's feedback and resolve problems quickly.
• Give the Participant a minimum of 24 hours' notice (where possible) if the Provider must change the scheduled appointment to provide support.
• Provide supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act and Rules, and the Australian Consumer Law.
• Keep accurate records of the support provided to the Participant.
• Issue regular invoices for the provision of support delivered to the Participant.
• Give the Participant the required notice if the Provider needs to end the Service Agreement (see Ending this Service Agreement below.)
• Continually inform the Participant of risks and benefits associated with achieving their goals.
• Investigate any incidents that occur and follow NDIS (Incident Management and Reportable Incidents) Rules 2018. This includes involving the Participant in the investigation and determining actions / outcomes. A copy of SKOOT Community Access Incident Management Policy can be provided if requested.

Agreement from the Participant or their representative is sought to the following Participant responsibilities to ensure the rights of the Participant and the Provider are upheld:

• Be involved in the development of your Support Plan, informing the Provider how you wish your services/ supports to be delivered.
• Provide accurate information and keep your provider informed of changes to your personal information.
• Inform your Provider if you are receiving other services or supports.
• Use equipment safely - in the way you have practiced with your Provider.
• Ensure there are appropriate funds available for claiming services that have been booked and provided. If your Provider is unable to make a claim to NDIA for the provision of a service due to insufficient funds you are responsible for payment.
• Treat the Provider with courtesy, respect, and dignity.
• Provide a safe and smoke-free environment for the Provider to work in if seen in the community.
• Talk to the Provider if you have any concerns about the supports being provided.
• Give the Provider a minimum of 24 hours' notice if you must change the service request; and understand if the notice is not provided by then, the Cancellation Policy will apply.
• Give the Provider the required notice if you need to end the Service Agreement.
• Let the Provider know immediately if your NDIS plan is suspended or replaced by a new NDIS plan, or you stop being a Participant in the NDIS.
• Give the Provider feedback or lodge a complaint if you are dissatisfied with the service or the way it is delivered.
• Discuss your concerns regarding risks associated with achieving your Support Plan.
• Request a copy of any of our Policies if further information is required.

Payments

SKOOT Community Access will provide support as stated in the Support Plan. After providing those supports, the Provider will claim payment for those supports from the Participant's Plan Management Company or from Self Managed Clients. Payments are applied depending on how the plan categories are managed as below:

1. If the funding for any of the support provided under this Service Agreement is managed by the Participant. The Participant/Nominee has chosen to Self Manage the funding for NDIS support provided under this Service Agreement. After providing those supports, the provider will send the Participant/Nominee an invoice for those supports for the Participant/Nominee to pay. The Participant/Nominee will pay the invoice by bank transfer within a reasonable period (7-10 days).

2. If the funding for any of the support provided under this Service agreement is managed by a Registered Plan Management Provider. The Participant has nominated the Plan Management Provider and is required to provide the details to SKOOT Community Access at the time of booking. After providing those supports, the Provider will claim payment for those supports from the plan.

Declined Funds

Should funds be declined due to exhausted funds or expired plans, the Participant/Nominee acknowledges they may be liable for payment of the services rendered. The Provider often does not have visibility over the allocation or usage of funds to manage budgets. Payment terms will be 14 days after issuing the invoice.

Support Plan

Each Participant will have a Support Plan outlining their goals, the services to be delivered to achieve the goals and a review date. The Support Plan also provides a breakdown of costs. This plan will be developed in consultation with the Participant and pertinent others who may include guardian, family member, appointed decision maker, advocate and Provider.

Cancellation Policy

At SKOOT Community Access we have adopted the NDIS cancellation policy which can be found on page 23 of the NDIS Pricing Arrangement and Price Limits 2024-25. We require you to be at the agreed place ofyour appointment within a reasonable time or provide 24 hours' notice of a cancellation otherwise 100% ofyour fee will be charged, including Provider Travel Labour and Non-Labour Costs if applicable. 

Ending this Service Agreement

The Participant's NDIS plan is expected to remain in effect during the period the supports are provided; and the Participant / Participant's representative will immediately notify the Provider if the Participant's NDIS Plan is replaced by a new plan or the Participant stops being a Participant in the NDIS. Should either Party wish to end this Service Agreement they must give 7 days' notice. If either Party seriously breaches this Service Agreement the requirement of notice will be waived.

Making a Complaint or Giving Feedback

If the Participant wishes to give the Provider feedback or wishes to make a complaint, the Participant, their advocate or trusted decision maker (see Rights and Responsibilities above) can:

Contact the Provider:

• via phone 0481 783 622
• email admin@skootca.com.au
• via our website www.skootca.com.au

Contact the NDIS Quality and Safeguards Commission

• via phone 1800 035 544
• by filling in an online complaint form https://forms.business.gov.au/smartforms/servlet/SmartForm.html?formCode=PRDOO-OCF

For further information on making a complaint, ask to see our Feedback and Complaints Management Policy or look at For Participants - Make a Complaint I NDIS Quality and Safeguards Commission (ndiscommission.gov.au)

Privacy and Information Policy

At SKOOT Community Access we strive to maintain your privacy and comply with the Privacy Act 1988 and the Privacy Amendment Act 2012 to protect the privacy of individuals' personal information.

 

Support Plan

Ad hoc Community Access/Transport support will be provided as requested by the Participant/Participant's Representative by contacting SKOOT Community Access via phone, email or text. Regular or ongoing support will be provided in accordance with the Participant/Nominee request during the initial referral process (A quote will be provided alongside this Service Agreement for ongoing/regular support needs. All charges for Community Access/Transport will made in accordance with the NDIS Pricing Arrangements and are subject to change pending updates to these arrangements. The current charges as per the NDIS Pricing Arrangements and Price Limits 2024-25 and which be found here Pricing Arrangements I NDIS.

04_104_0125_6_1 - Access Community Social and Rec Activ - Standard - Weekday Daytime - $67.56 p/h

04_103_0125_6_1 - Access Community Social and Rec Activ - Standard - Weekday Evening - $74.44 p/h

04_105_0125_6_1 - Access Community Social and Rec Activ - Standard - Saturday - $95.07 p/h

04_106_0125_6_1 - Access Community Social and Rec Activ - Standard - Sunday - $122.59 p/h

04_102_0125_6_1 - Access Community Social and Rec Activ - Standard - Public Holiday - $150.10 p/h

The above rates will be charged whilst the Transport Partner is supporting the Participant. They will also charge for their travel time from their usual place of business /previous client to the Participant and return if they are returning to their usual place of business as afforded by the NDIS Pricing Arrangements.

04_590_0125_6_1 - Activity Based Transport - $1.00 standard vehicle / $2.76 accessible vehicle per kilometretravelled with participant

04_799_0125_6_1 - Provider travel - non-labour costs - $1.00 standard vehicle / $2.76 accessible vehicle perkilometre for Transport partner to and from pick up/drop off location

The above rates will be charge whilst the Transport Partner is supporting the Participant. They will also charge for their travel kms from their usual place of business/previous client to Participant and return if they are returning their usual place of business as afforded by the NDIS Pricing Arrangements.