Customer Experience Survey
Thank you for letting Broadway Media be a part of your recent production. Our mission is to break down barriers to the performing arts, and your feedback is essential to our improvement in providing the best possible service.
Name
*
Organization Name
*
E-Mail Address
*
What type of program did you use Broadway Media's resources for?
*
School Production - Elementary School
School Production - Middle School
School Production - High School
School Production - K - 12
Junior Theatre Production
College Theatre Production
Community Theatre Production
Professional Theatre Production
Dance Program (ex. Recital)
Musical Concert
Other
Have you worked with Broadway Media previously?
*
Yes
No
What was the title of your production?
*
Please select all of the Broadway Media resources you utilized for your production.
*
Scenic Projections (Pre-curated Show Package)
Digital Drops (Build Your Own Show Using Backdrops Library)
Choreography Guides (Note: This resource is an additional add on, not to be confused with the choreography videos included with MTI Jr Show Kits)
Projector Rental
BodyMics Rental
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Scenic Projections
Which Scenic Projection product did you utilize?
*
Standard License (StagePlayer)
Professional License (StagePlayer Integrates with QLab)
How would you rate the quality of the artwork you used?
*
Excellent
Very Good
Good
Just OK
Poor
How would you rate the ease-of-use of StagePlayer?
*
Difficult
1
2
3
4
Very Easy
5
1 is Difficult, 5 is Very Easy
Do you have any feedback you'd like to share about your StagePlayer experience? (ex. functionality, technical limitations, etc.)
Were the cues in your Scenic Projection package accurate?
Yes
No
Please share more information about what was not accurate.
Are there any other features you'd like to see incorporated into StagePlayer in the future?
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Digital Drops
Were you able to find every setting for your show?
*
Yes
No
What settings were missing that would've helped your production?
How would you rate using our website to select your backdrops?
*
Difficult
1
2
3
4
Very Easy
5
1 is Difficult, 5 is Very Easy
How would you rate the quality of the artwork you used?
*
Excellent
Very Good
Good
Just OK
Poor
How would you rate the ease-of-use of StagePlayer?
*
Difficult
1
2
3
4
Very Easy
5
1 is Difficult, 5 is Very Easy
Do you have any feedback you'd like to share about your StagePlayer experience? (ex. functionality, technical limitations, etc.)
Are there any other features you'd like to see incorporated into StagePlayer in the future?
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Choreography Guides
How would you rate the quality of the Choreography Guide?
*
Excellent
Very Good
Good
Just OK
Poor
Who is responsible for Choreography on your production team?
*
We had a dedicated Choreographer (not a student)
The choreography was handled by our Director/Theatre Teacher
A student choreographer was assigned
Other
How much of the Choreography Guide movement did you use?
*
None - 0% of our choreography came from the Choreography Guide
1
2
3
4
All of it! 100% of our choreography came from the Choreography Guide
5
1 is None - 0% of our choreography came from the Choreography Guide, 5 is All of it! 100% of our choreography came from the Choreography Guide
Did you experience any challenges with sharing access to the Choreography Guide videos?
*
Yes
No
Can you please elaborate on what challenges you faced with sharing the Choreography Guide videos.
How would you rate the difficulty level of the choreography?
*
Very Difficult
Difficult
Moderate
Easy
Very Easy
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Projector Rental
How would you rate the quality of your projection hardware rental?
*
Excellent
Very Good
Good
Just OK
Poor
Was this your first time using a projector in this performance space?
*
Yes
No
How would you rate the ease-of-use with setting up your projector?
*
Difficult
1
2
3
4
Very Easy
5
1 is Difficult, 5 is Very Easy
Were the materials included with your shipment sufficient and easy to follow? (ex. Mount hanging instructions, unpacking/packing guides, etc.)
*
Yes
No
Can you please elaborate on why you selected "no."
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BodyMics Rental
Broadway Media acquired BodyMics in February 2024. Were you a BodyMics customer prior to the acquisition?
*
Yes
No
We want to ensure we are maintaining the same high standards you experienced with BodyMics. Can you share how this experience compared to your past BodyMics rentals?
How would you rate the quality of your microphone rental?
*
Excellent
Very Good
Good
Just OK
Poor
How would you rate the ease-of-use with setting up your microphones?
*
Difficult
1
2
3
4
Very Easy
5
1 is Difficult, 5 is Very Easy
Were the materials included with your shipment sufficient and easy to follow?
*
Yes
No
Can you please elaborate on why you selected "no."
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Overall Experience
How would you rate the level of customer support?
*
1
2
3
4
5
Thank you for being a returning customer. How did this experience compare to your previous Broadway Media experience.
*
Exceeded Expectations, even better than better last time!
Met Expectations
Did Not Meet Expectations
Was it easy to get answers to your product/service questions?
*
Yes
No
When you reached out for support, did you contact Broadway Media directly or your licensing representative?
*
Broadway Media directly
Licensing Representative (ex. MTI, TRW, or Broadway Licensing representative)
I didn't reach out, because I didn't know how
Other
How did you reach out to Broadway Media?
*
Phone Call
E-Mail
Social Media/Direct Message
Chat on Website
Other
Where could we have provided better assistance?
How would you rate your most recent overall experience with Broadway Media?
*
Not what I expected
1
2
3
4
Exceeded Expectations
5
1 is Not what I expected, 5 is Exceeded Expectations
I felt like the Broadway Media team cared about the success of my production.
*
Yes
No
How would you rate the communication from Broadway Media?
*
Just Right
Not Enough
Too Much
How could we have communicated differently?
How did you learn about Broadway Media?
*
Licensing Company (MTI, TRW, Broadway Licensing)
Trade Event/Conference
Social Media
Word of Mouth
I was referred by a friend
Trade Organization
Other
How likely are you to utilize Broadway Media for a future production?
*
Very Likely
Somewhat Likely
Not Likely
How likely are you to recommend Broadway Media to a fellow Theatre-Maker?
*
Very Likely
Somewhat Likely
Not Likely
We'd love to celebrate the success of your production. Are you interested in your production/organization being featured on our website, newsletter, and/or social media?
*
Yes
No
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Celebrating Your Production
Thank you for sharing the success of your production with us! Sharing your production photos and feedback about your experience helps inspire our global audience of Theatre-Makers.
Where should we obtain production photos to include in your highlight?
E-Mail Me
Check Our Image Library (ex. dropbox, Google Drive, or Social Media album)
Where should we e-mail you to receive the photos?
Paste the link of where we can access your photos.
Who should we provide photographer credit to?
Would you be interested in being interviewed for an upcoming newsletter or blog?
Yes
No
Would you like to share a testimonial of your experience? If so, please add it here.
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Is there any additional information you'd like to share about your experience with Broadway Media?
What shows would you like to see added to our catalog?
We recognize that theatres at every level are in need of easier access to a variety of resources. Outside of our current offerings, what resources do you wish were available?
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