2024 Customer Satisfaction Survey

Select the TDA location you've visited:

Austin HeadquartersCollege Station - Pesticide Residue LabGiddings MetrologyHouston - Livestock Export FacilityLaredo - Livestock Export FacilityBrownsville - Livestock Export FacilityEl Paso - Livestock Export FacilityDel Rio - Livestock Export FacilityAustin WarehouseDallas - Regional OfficeHouston - Regional OfficeLubbock - Regional OfficeSan Antonio - Regional OfficeSan Juan - Regional OfficeEl Paso - Sub OfficeFt. Worth - Sub OfficeGiddings - W.H. "Bill" Pieratt Bldg. State Seed LaboratoryHave not visited an agency facility

I believe the mission of the Texas Department of Agriculture (TDA) is important.

If TDA services were interrupted, it would negatively impact me and/or my business.

Overall, I am satisfied with the services I received at TDA.

If I had other options, I would still choose to get services from TDA.

The location of services was convenient (parking, ADA accessibility, public transportation, distance, etc.)

The facility where I received services was clean, orderly, and easy to navigate.

The facility is open during reasonable hours.

The staff was able to answer my questions.

The staff was courteous.

Staff members identified themselves or wore name tags.

Staff members were knowledgeable and demonstrated a willingness to assist.

TDA has been responsive to my requests and needs.

I received services in a timely manner.

I was given a clear explanation about the documentation needed to receive services.

My telephone call, email, or letter was routed to the proper person and the responded to in a timely manner.

I use the internet to conduct business or communicate with TDA.

I am able to access information about the services I need using the Internet.

The TDA website was easy to use and well-organized.

The TDA website contained clear and accurate information on events, services, and contact information.

I think there is an increased need for online electronic payment capabilities.

I know how to make a complaint regarding services at TDA.

If I complained, I believe it would be addressed in reasonable manner.

The time I waited to receive services was reasonable.

I have received printed information (such as brochures, handouts, etc.) clearly explaining the services available.