Terms & Conditions
Mascot Appearance Guidelines
• Sparky can only participate in activities that do not involve speaking.
• Sparky cannot participate in activities that may cause bodily harm or
injury to the performer.
• It must be understood that the performer's maximum time in the costume without a proper
break is 45 minutes - 1 hour and less than that in excessive heat and humidity.
• The appearance fee must be paid in full no later than 2 (two) business days prior
to the scheduled event.
How to arrange an appearance
• A completed mascot request form must be submitted at least 1 (one) week prior
to the event.
• Upon receipt of the request, the Mascot Specialist will review and contact the
requestor by phone or email to confirm or deny availability.
• If Sparky is available, the Mascot Specialist will finalize logistics, and a an invoice for the agreed-upon appearance fee will be sent.
• Confirmation for the appearance will be made after payment has been received
for the appropriate amount.
• Please note that completing the mascot request form does not guarantee a Sparky appearance.
Cancellation
• In the event that the scheduled appearance is canceled, the Chicago Fire will
grant a refund of the appearance fee on the following basis: a cancellation made at
least five (5) business days prior to the event--full refund; cancellation made five
(5) to two (2) business days prior to the event--50% refund; cancellation later
then two (2) business days prior to the event--no refund.
• If there is a change in the event date for any reason, please notify the Mascot Specialist as soon as possible. The Chicago Fire will do their best to accommodate availability.
• The Chicago Fire may reschedule or cancel an appearance for any reason,
including changes in the Match schedule and unsafe or inclement weather.
In the event the Chicago Fire must cancel an appearance, you will receive a full refund of the appearance fee.
• The performer reserves the right to walk away from any appearance they deem
unsafe, harmful, or uncomfortable with no refund provided.